Clients Won't Connect

@maddox @tmm1
My Nvidia Shield nor my Samsung Galaxy s23 will connect to server.

Background: I got a new debit card and forgot to update my CDVR subscription. So CDVR got canceled. I updated my card and renewed my subscription. I restarted CDVR. Clients wont connect. I then restarted my NAS clients will not connect. I verified IP when trying to connect. I updated to latest pre-release.

Under troubleshooting - resource intensive test I get yellow for using google DNS which might effect TVE. This has not effected TVE in past, should not stop client from connecting.

Edit: on CDVR setting page " Advanced" and the "Live TV & DVR" pages won't load.

Logs have been submitted as e06564d0-410a-407c-9b31-72574e06c694.

In my logs this section is in red text

2024/01/06 11:21:39 [Recovery] 2024/01/06 - 11:21:39 panic recovered:
runtime error: invalid memory address or nil pointer dereference
runtime/panic.go:261 (0x454d17)
runtime/signal_unix.go:861 (0x454ce5)
github.com/fancybits/channels-server/dvr/db_files.go:234 (0x1505ef4)
github.com/fancybits/channels-server/http_dvr_scanner.go:151 (0x1bd16a4)
github.com/gin-gonic/[email protected]/context.go:169 (0x1b86512)
github.com/fancybits/channels-server/http.go:411 (0x1b86219)
github.com/gin-gonic/[email protected]/context.go:169 (0x1b86186)
github.com/fancybits/channels-server/http.go:388 (0x1b86174)
github.com/gin-gonic/[email protected]/context.go:169 (0xb7d40a)
github.com/fancybits/channels-server/http.go:363 (0x1b85e4b)
github.com/gin-gonic/[email protected]/context.go:169 (0x1b85a37)
github.com/fancybits/channels-server/http.go:325 (0x1b85112)
github.com/gin-gonic/[email protected]/context.go:169 (0xb89639)
github.com/gin-gonic/[email protected]/recovery.go:107 (0xb89627)
github.com/gin-gonic/[email protected]/context.go:169 (0xb8881d)
github.com/gin-gonic/[email protected]/logger.go:240 (0xb887e0)
github.com/gin-gonic/[email protected]/context.go:169 (0xb7d40a)
github.com/gin-contrib/[email protected]/sessions.go:54 (0x1b88a5c)
github.com/gin-gonic/[email protected]/context.go:169 (0xb7d40a)
github.com/gin-contrib/[email protected]/gzip.go:47 (0x1b88ce4)
github.com/gin-gonic/[email protected]/context.go:169 (0x1c13442)
github.com/fancybits/channels-server/http.go:564 (0x1c13430)
github.com/gin-gonic/[email protected]/context.go:169 (0xb8793a)
github.com/gin-gonic/[email protected]/gin.go:598 (0xb875cd)
github.com/gin-gonic/[email protected]/gin.go:554 (0xb87111)
net/http/server.go:2938 (0x726f0d)
net/http/server.go:2009 (0x722933)
runtime/asm_amd64.s:1650 (0x4741a0)

UPDATE: Working after clean install

More troubleshooting things I tried.

I uninstalled CDVR server. Restarted NAS. Re-installed CDVR server. Restored from backup.

Updated to latest stable release.

Seems to be working now. Not sure why it was broken. Maybe my logs will help figure it out for future issues.

Ideally one should not need to do clean install to resolve issue. But oh well. Thats what back-ups are for.

This panic has been resolved in the latest pre-release.

It appears that for some reason "Enable Server" had been deselected in your Admin UI, which was why your clients could not connect.

I'm reviewing your diagnostics to see how this happened, because it doesn't appear that you clicked the check box to deselect it.

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This latest update will make it more clear when the DVR has been disabled.

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Thank you. Even after I was able to resolve my own issue. You still took the time to review my logs anyway. Its that extra step is why your customer service is great.

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