Connection Lost Error

Beta Community DVR Beta
#1

Watching on ATV - live TV we seem to get every so often (only when wife is watching) the infamous “Connection to Tuner Lost” error.

DVR setup: Ubuntu 17.10, Celeron 3GHz, 16GB RAM
DVR version: 2017.09.01.513

ATV version - either current version or latest beta

HD HomeRun CONNECT w/latest firmware
HD HomeRun HDHR dual w/latest firmware - not enabled

1.) what causes this? 2.) what do you need from us to help troubleshoot?

Thanks again for an awesome product and great support!

DVR error log:

2017/09/26 19:56:00 [DVR] Deleting /mnt/data1/00-home/99-DVR/TV/The Big Bang Theory/The Big Bang Theory S11E01 2017-09-25 The Proposal Proposal 2017-09-25-2000.mpg
2017/09/26 19:56:20 [TNR] Opened connection to 104D8112 for ch6.1
2017/09/26 20:00:00 [DVR] Starting job 1506470400-11 The Voice on ch=[6.1]
2017/09/26 20:00:00 [DVR] Waiting 59m59.997889452s until next job 1506474000-ch6.1 This Is Us
2017/09/26 20:00:00 [TNR] Sharing existing connection to 104D8112 for ch6.1 (clients=2, len=0)
2017/09/26 20:00:00 [DVR] Recording for job 1506470400-11 from 104D8112 ch6.1 into “TV/The Voice/The Voice S13E02 2017-09-26 The Blind Auditions Premiere Part 2 2017-09-26-2000.mpg” for 59m59.997867194s
2017/09/26 20:06:23 [DVR] Cancelling stream 104D8112 ch6.1 after 3s read timeout
2017/09/26 20:06:23 [DVR] Job 1506470400-11 The Voice ended prematurely: 53m36.751861199s
2017/09/26 20:06:23 [TNR] Closed connection to 104D8112 for ch6.1
2017/09/26 20:06:23 [DVR] Starting job 1506470400-11 The Voice on ch=[6.1]
2017/09/26 20:06:23 [DVR] Waiting 53m36.747657707s until next job 1506474000-ch6.1 This Is Us
2017/09/26 20:06:28 [ERR] Failed to start stream on channel 6.1 via 104D8112: got HDHR error: 807 No Video Data
2017/09/26 20:06:28 [DVR] Error running job 1506470400-11 The Voice: could not start stream on channels=[6.1]: got HDHR error: 807 No Video Data
2017/09/26 20:06:58 [DVR] Starting job 1506470400-11 The Voice on ch=[6.1]
2017/09/26 20:06:58 [DVR] Waiting 53m1.635231378s until next job 1506474000-ch6.1 This Is Us
2017/09/26 20:06:58 [TNR] Opened connection to 104D8112 for ch6.1
2017/09/26 20:06:58 [DVR] Recording for job 1506470400-11 from 104D8112 ch6.1 into “TV/The Voice/The Voice S13E02 2017-09-26 The Blind Auditions Premiere Part 2 2017-09-26-2000.mpg” for 53m1.635156773s
2017/09/26 20:07:09 [TNR] Sharing existing connection to 104D8112 for ch6.1 (clients=2, len=0)
2017/09/26 20:46:07 [NAT] Successfully mapped port 8090 using natpmp

#2

You can try turning off the “Tuner Sharing” option on the Settings tab of the app. This will make the ATV talk to the HDHR directly, and might help when watching live TV if there’s a bad connection between your DVR and the HDHR.

In your DVR logs, its showing “3s read timeout” and “807: No Video Data” which means the tuner stops sending a signal and then on reconnect its not getting any video data from the antenna. Is it only happening on NBC?

I would check where the NBC tv tower is and see if your antenna can be pointed in a better direction.

#3

My antenna will eventually be 10’ higher but in the same location. FOX is the only station we cannot get due to terrain.

NBC runs at 85% signal quality currently. I believe another 10’ will get a cleaner sky view -

What is generally the quality cut-off level?

We watch NBC 80% of the time so testing is skewed…

My Linux box is currently behind a 1G switch port and the HD CONNECT is located behind another 1G switch.

My ATVs are on 5GHz with fairly good signals - unfortunately no way to get them wired…

Will continue to test…

#4

I’m getting this problem now too, originally I thought it was limited to live on my ATV4K, but now live via webUI fails fairly quick as well as recordings are failing midway through. I can’t quite pinpoint when this started, but I was able to watch live for a few hours last Sunday error free. I’ve run new cable from my HDHR’s to my gigabit switch but that hasn’t helped.

The error is the same each time:
2017/09/29 13:17:45 [DVR] Cancelling stream 1043F954 ch5.1 after 3s read timeout
2017/09/29 13:17:45 [DVR] Cancelling stream 1043F954 ch2.1 after 3s read timeout

DVR Version:
2017.09.28.2335

#5

Check the “system log” on your HDHR to see if it shows any errors there.

#6

Nothing other than:

HTTP: rejecting request from 10.0.1.6 - all tuners in use

a couple times and

Tuner: tuner1 http stream ended (remote closed)

at roughly the time the recordings/live are stopping.

Edited to add: HDHomerun app seems to work fine with live from a quick test.