I keep getting a ‘connection lost’ message after watching a live TVE channel for about 5 minutes. I can go back to the guide, click the channel again, and it goes for a little while again.
I’m using the latest Apple TV beta and a Mac for the DVR. My signal strength to the Apple TV is solid and fast, any ideas what could be going on?
Can you email the DVR logs to [email protected] and Submit Diagnostics Logs from the Apple TV app?
I am getting this same error.
Running: 2021.07.16.0117
We start to get this error on our Apple TV's playing live TV from AT&T Now and LOCAST. At first it seemed to be happening mainly with LOCAST Channels but the log below was with FOX News and FOX Business. My wife and daughter use Live TV a lot more than me and they have been complaining for maybe a month or so. Then I started to see it a few weeks ago.
To get out of the error we just hit the back button and start again without a problem. So most just a hassle. I seemed to notice a more when I have a buffer but my wife says that is not her case. She said it happens both when live and also with a buffer.
2021/07/16 13:49:22.974838 [TNR] Opened connection to TVE-ATTOTT for ch6074 FBN
2021/07/16 13:49:25.576440 [TNR] Closed connection to TVE-ATTOTT for ch6073 FNC
2021/07/16 13:50:34.119921 [TVE] stream timestamps: cnn: start_at=2021-07-16T13:40:26-07:00 current_at=2021-07-16T13:50:05-07:00 end_at=2021-07-16T13:50:17-07:00
2021/07/16 13:50:34.119981 [TNR] Opened connection to TVE-ATTOTT for ch6030 CNN
2021/07/16 13:50:35.897675 [TNR] Closed connection to TVE-ATTOTT for ch6074 FBN
2021/07/16 13:51:05.600945 [ERR] ULK response: 502 Bad Gateway
2021/07/16 13:55:46.139402 [TNR] Closed connection to TVE-ATTOTT for ch6030 CNN
2021/07/16 13:55:46.171976 [TNR] Opened connection to TVE-ATTOTT for ch6050 MSNBC
2021/07/16 13:56:33.085186 [TNR] Opened connection to LOCAST-803 for ch5903 KTLADT
2021/07/16 13:56:40.191490 [TNR] Closed connection to TVE-ATTOTT for ch6050 MSNBC
2021/07/16 14:04:37.175849 [TVE] stream timestamps: fnc: start_at=2021-07-16T14:03:37-07:00 current_at=2021-07-16T14:03:57-07:00 end_at=2021-07-16T14:04:05-07:00
2021/07/16 14:04:37.175927 [TNR] Opened connection to TVE-ATTOTT for ch6073 FNC
2021/07/16 14:04:41.837064 [TNR] Closed connection to LOCAST-803 for ch5903 KTLADT
2021/07/16 14:34:00.458483 [ERR] Error during stream TVE-ATTOTT ch6073 FNC: Failed to download file: https://x-default-stgec.uplynk.com/ausw/slices/3bc/4f59ea65df184a2580ad8fc80d3eaa32/3bc1f6c3bcda46cda4fad9692bd6e87a/H00000000.ts?pbs=178fb19b0e0b4475b890db7b760004fa&_jt=l&chid=1e298c9d65a245b3bd37f339cadcca58&cloud=aws&oid=5b6fd7c6528d417e8bdad7f79754bb9e&is_ad=1&si=31: get: https://content-ausc1.uplynk.com/check2?b=3bc1f6c3bcda46cda4fad9692bd6e87a&v=1e298c9d65a245b3bd37f339cadcca58&r=h&c=1e298c9d65a245b3bd37f339cadcca58&pbs=178fb19b0e0b4475b890db7b760004fa: 403 Forbidden
2021/07/16 14:34:00.468891 [TNR] Closed connection to TVE-ATTOTT for ch6073 FNC
2021/07/16 14:34:16.116580 [ERR] ULK response: 502 Bad Gateway
I, too, am seeing this quite frequently. However, since I am new to Apple TV, I believe this is a platform discrepancy.
On Android, TVE/internet streams seem to be a bit more resilient. The video player pauses/buffers, and generally recovers better with missed network segments.
On Apple TV, bad/missing segments seem to cause more issues. Pausing may help the player recover, but it is not as resilient as the Android player.