Since updating to IOS 14, I now have a delay when going from a channel back to the guide or launching a channel. I only have this issue on my ATV4K as everything is normal on my ATV4. The screen goes black for about 2-3 seconds each time I go from guide to launch a channel or back. Anyone else having this issue?
What are the Audio Driver and Video Driver settings under Playback > Advanced
Both are set to default.
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Is your Apple TV in HDR mode?
I have it set to SDR but match content is set to ON. When I turn that OFF the delay is gone. So it is definitely something with that setting. I had it on the same settings before without delay.
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Please submit diagnostics from the app after seeing the issue
I’m seeing this as well. It’s switching video modes where it didn’t before.
In my case it was fixed by changing then Chroma setting in the Apple TV video settings from 4:2:0 to 4:4:4. However, 4:4:4 won’t work for all displays so this might not be a fix for everyone.
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@turtletank this solution worked perfectly for me. I’m pretty new user of Channels (roughly 2 weeks), and had just accepted the delay. However since this fix, massively improves the experience.
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Well the issue has crept up again. Sometimes up to 10 seconds between changing a channel and receiving video feed. Nothing changed from previous settings. Noticed this started around a week ago or so. Varies between channels but the most problematic are espn & msnbc
This may or may not be related, but with an Apple TV 4K, when Match Content is turned on, the Apple TV is determining the incoming resolution of the channel (or web stream) and then attempting to upscale as necessary to match the standard resolution of your television. During this time, the screen goes black.
Since the Apple TV 4 doesn't upscale in the same way, the black screen doesn't occur.
I have a new Samsung Frame 4K and I see the same thing but it's not just Channels. Plex, Infuse, etc. will have the same problem when the content is changed.
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When my Apple TV updated recently it changed my Chroma setting. If you change it then the delay should be gone. Hopefully the delay will get corrected in an upcoming release.
Try turning off match content below the chroma setting
thanks for the reply guys. unfortunately toggling the chroma setting and the match content didn't do anything. same issue regardless of the setting.
There should be no delay when watching broadcast TV as it is already SDR and 60hz. If you have your Apple TV set to SDR by default and let Match Content switch to HDR (or 24hz) when needed, then that is the only time you'll see a delay.
If you are running your Apple TV in HDR mode all the time, then you WILL have a pause every time you change channels with live broadcast TV since it is not HDR.
You should not do this. You should not run your Apple TV in HDR mode at all times. This has been suggested many times by us and by the industry at large. It not only provides this bad experience, but it's bad for your TV as it stresses out the backlight at all times. You will shorten the life of your TV.
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Thank you for that information. I'll have to check my settings. I don't recall setting it to be in HDR but it is possible.
Thanks I did not know that thinking that the TV is HDR and the APTV is HDR that would be the setting. I will have to check when I get home.
OK now I got it. Apple TV on 4K SDR, Match Dynamic Range and Match Frame Rate both on.
Samsung TV input HDR on. Now anytime HDR content is available it switches to HDR automatically.
Tested going from DRV to Prime video app with content in HDR.