DirecTV cable authentication failed

[mookievern]

DirecTV lost half its channels and when rescanning keeps losing more. I removed the and tried to add it back on with no luck. Keep getting Cable authentication failed and a something went wrong on our side message. I have tried everything, both Direct and DirecTV stream, restarted server and channels is up to date. Any suggestions?

2025/09/20 12:26:50.025679 [TVE] action=page_ready chromeVersion=129
2025/09/20 12:26:50.026334 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=DTV&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&reg_code=&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2025/09/20 12:26:50.027589 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2025/09/20 12:26:50.130746 [TVE] action=wait_for_page
2025/09/20 12:26:50.151768 [TVE] action=request type=Document method=POST url=https://idp.dtvce.com/dtv-idp-authn/authn/v2
2025/09/20 12:26:50.151828 [TVE] action=auth_domain domain=idp.dtvce.com
2025/09/20 12:26:50.534627 [TVE] action=request type=Document method=GET url=https://identity.directv.com/weblogin/authorize redirected_from=https://idp.dtvce.com/dtv-idp-authn/authn/v2
2025/09/20 12:26:55.138128 [TVE] action=request type=Document method=GET url=https://identity.directv.com/weblogin/authenticate
2025/09/20 12:26:55.470360 [TVE] action=error_response type=Font error=net::ERR_NETWORK_CHANGED url=https://identity.directv.com/fonts/ATTAleckSans_Rg.ttf ip=23.55.63.56
2025/09/20 12:26:55.471950 [TVE] action=error_response type=Script error=net::ERR_NETWORK_CHANGED url=https://identity.directv.com/att-purern.8e317aee1ce04db2519a.bundle.js ip=23.55.63.56
2025/09/20 12:26:55.474074 [TVE] action=error_response type=Script error=net::ERR_NETWORK_CHANGED url=https://identity.directv.com/att-purern.97ea418795793f7cbb4c.bundle.js ip=23.55.63.56
2025/09/20 12:26:55.475801 [TVE] action=error_response type=Script error=net::ERR_NETWORK_CHANGED url=https://identity.directv.com/config/newrelic-sdk.js ip=23.55.63.59
2025/09/20 12:27:00.622703 [TVE] action=page_ready
2025/09/20 12:27:00.622866 [TVE] action=wait_for_page done=true reason=page_ready
2025/09/20 12:27:00.622914 [TVE] action=wait_for_auth timeout=12s
2025/09/20 12:27:00.622932 [TVE] action=fill_form [email protected]
2025/09/20 12:27:00.628065 [TVE] action=tvejs msg="directvLogin: no username"
2025/09/20 12:27:00.628114 [TVE] action=tvejs msg="directvLogin: no password"
2025/09/20 12:27:12.623748 [TVE] action=check_result
2025/09/20 12:27:12.627115 [TVE] action=auth_timed_out
2025/09/20 12:27:12.627176 [TVE] action=screenshot
2025/09/20 12:27:12.714487 [TVE] action=screenshot file=tve_error_screenshot.png size=23215
2025/09/20 12:27:12.715903 [TVE] action=capture_html
2025/09/20 12:27:12.717977 [TVE] action=capture_html file=tve_error_screenshot.html size=11632
2025/09/20 12:27:12.718283 [TVE] action=capture_html
2025/09/20 12:27:12.719832 [TVE] action=capture_html file=tve_error_screenshot.html size=11632
2025/09/20 12:27:12.797048 [TVE] Auth failed for DTV: Cable provider authentication failed
2025/09/20 12:28:14.397176 [TVE] Auth starting for DTV as [email protected]
2025/09/20 12:28:14.453930 [TVE] action=auth mvpd=DTV requestor=nbcentertainment
2025/09/20 12:28:14.617574 [TVE] action=version product=Chrome/129.0.6668.59 jsVersion=12.9.202.18 protocol=1.3 revision=@8591405f2525be5aa06c825e3051a243c42a80f1
2025/09/20 12:28:14.618689 [TVE] action=page_ready chromeVersion=129
2025/09/20 12:28:14.619341 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=DTV&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&reg_code=&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2025/09/20 12:28:14.621116 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2025/09/20 12:28:14.862793 [TVE] action=wait_for_page
2025/09/20 12:28:14.882323 [TVE] action=request type=Document method=POST url=https://idp.dtvce.com/dtv-idp-authn/authn/v2
2025/09/20 12:28:14.882366 [TVE] action=auth_domain domain=idp.dtvce.com
2025/09/20 12:28:15.285231 [TVE] action=request type=Document method=GET url=https://identity.directv.com/weblogin/authorize redirected_from=https://idp.dtvce.com/dtv-idp-authn/authn/v2
2025/09/20 12:28:19.630980 [TVE] action=request type=Document method=GET url=https://identity.directv.com/weblogin/authenticate
2025/09/20 12:28:26.683342 [TVE] action=page_ready
2025/09/20 12:28:26.683576 [TVE] action=wait_for_page done=true reason=page_ready
2025/09/20 12:28:26.683628 [TVE] action=wait_for_auth timeout=12s
2025/09/20 12:28:26.683658 [TVE] action=fill_form [email protected]
2025/09/20 12:28:26.688953 [TVE] action=tvejs msg="directvLogin: no username"
2025/09/20 12:28:26.689310 [TVE] action=tvejs msg="directvLogin: no password"
2025/09/20 12:28:38.684275 [TVE] action=check_result
2025/09/20 12:28:38.688046 [TVE] action=auth_timed_out
2025/09/20 12:28:38.688093 [TVE] action=screenshot
2025/09/20 12:28:38.760060 [TVE] action=screenshot file=tve_error_screenshot.png size=42182
2025/09/20 12:28:38.761344 [TVE] action=capture_html
2025/09/20 12:28:38.765347 [TVE] action=capture_html file=tve_error_screenshot.html size=56106
2025/09/20 12:28:38.765663 [TVE] action=capture_html
2025/09/20 12:28:38.768579 [TVE] action=capture_html file=tve_error_screenshot.html size=56106
2025/09/20 12:28:38.870842 [TVE] Auth failed for DTV: Cable provider authentication failed

[jsfullam]

There's a discussion regarding this topic. Several of us have had the same experience:

Cannot add DirecTV as TV Everywhere source

Hi everyone! I am experimenting with changing providers from YouTube TV to DirecTV. I have created my account and can log in to the DirecTV app and website with my credentials. However, I am unable to add the DirecTV TV Everywhere source. I have tried using the login for both the DirecTV, and DirecTV Stream providers. Both fail with the following graphic on the CDVR GUI: Logs have been submitted: c1b63e7b-c5b2-41f0-ad2d-0634e669acfb [Screenshot 2025-08-24 11.02.33 AM] I am also setting …

[jagrim]

Yes, only rescan the individual channels that are missing. That's your best chance.

With DTV, you do not need to delete the source. Just pick the other one. If the authentication servers aren’t working, you’ll know. That way you won’t lose any working channels. Try early in the morning.