DirecTV - Cable provider authentication failed - Aug 2025

Channels DVR Server TV Everywhere
#1

Currently getting Cable provider authentication failed on all TVE channels using DirecTV. I can visit the sites directly and play live TV though.

2025/08/26 21:43:04.009365 [TVE] action=auth mvpd=DTV requestor=CNN
2025/08/26 21:43:05.028716 [TVE] action=version product=Chrome/139.0.7258.139 jsVersion=13.9.205.20 protocol=1.3 revision=@54b87fe5881df381307c2ef806b8e5e87e8a6790
2025/08/26 21:43:05.050216 [TVE] action=page_ready chromeVersion=139
2025/08/26 21:43:05.052225 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=DTV&requestor_id=CNN&no_iframe=true&domain_name=adobe.com&reg_code=&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2025/08/26 21:43:05.058975 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2025/08/26 21:43:08.767895 [TVE] action=wait_for_page
2025/08/26 21:43:08.855314 [TVE] action=request type=Document method=POST url=https://idp.dtvce.com/dtv-idp-authn/authn/v2
2025/08/26 21:43:08.855314 [TVE] action=auth_domain domain=idp.dtvce.com
2025/08/26 21:43:08.899399 [TVE] action=response url=https://sp.auth.adobe.com/favicon.ico status=404 status_text=
2025/08/26 21:43:09.391828 [TVE] action=request type=Document method=GET url=https://identity.directv.com/weblogin/authorize redirected_from=https://idp.dtvce.com/dtv-idp-authn/authn/v2
2025/08/26 21:43:15.062008 [TVE] action=request type=Document method=GET url=https://identity.directv.com/weblogin/authenticate
2025/08/26 21:43:23.337784 [TVE] action=page_ready
2025/08/26 21:43:23.337784 [TVE] action=wait_for_page done=true reason=page_ready
2025/08/26 21:43:23.337784 [TVE] action=wait_for_auth timeout=12s
2025/08/26 21:43:23.337784 [TVE] action=fill_form u=[MY ACCOUNT EMAIL]
2025/08/26 21:43:23.344866 [TVE] action=tvejs msg="directvLogin: no username"
2025/08/26 21:43:23.344866 [TVE] action=tvejs msg="directvLogin: no password"
2025/08/26 21:43:35.338280 [TVE] action=check_result
2025/08/26 21:43:35.343006 [TVE] action=auth_timed_out
2025/08/26 21:43:35.343045 [TVE] action=screenshot
2025/08/26 21:43:35.420374 [TVE] action=screenshot file=tve_error_screenshot.png size=35606
2025/08/26 21:43:35.420920 [TVE] action=capture_html
2025/08/26 21:43:35.426268 [TVE] action=capture_html file=tve_error_screenshot.html size=56211
2025/08/26 21:43:35.427353 [TVE] action=capture_html
2025/08/26 21:43:35.431298 [TVE] action=capture_html file=tve_error_screenshot.html size=56211
2025/08/26 21:43:36.908436 [TVE] Channel scan HLN failed: Cable provider authentication failed
#2

Saw this same behavior on my test server and a DTV box the other day. It should clear up itself.

Run troubleshooter verifying all green.
Update to prerelease.
Rescan or readd source. If it doesn’t authenticate, wait a couple of hours and rescan.
IMO, I feel this is due to DTV'S implementation of the ESPN/Disney/Hulu rollout!!!

#3

Yup... This cleared itself up. So annoying!

Thank you @jagrim

#4

Still having this same issue here. I have continued to try re-adding the DirecTV Stream source yesterday and today with the same error, so it hasn’t cleared itself up yet for me.

I updated to the 9/4 pre-release and also to the 9/8 pre-release a few minutes ago. Both still have the same issue, with essentially the same log output as the OP.

1 Like
#5

Try using the DirecTV source instead of DirecTV Stream source

#6

Just tried DirecTV instead of DirecTV Stream source and the same issue exists.

2 Likes
#7

Just to close the loop on this, my issue resolved itself as well.

2 Likes