DirecTV Error - Timeout?

Channels DVR Server TV Everywhere
#1

Can't use DirecTV with TV Everywhere. Here is a screenshot and the logs with the user name X'd out.

Screen Shot 2021-12-14 at 11.53.18 AM
Screen Shot 2021-12-14 at 11.53.18 AM1002×592 85.5 KB

2021/12/14 00:48:22.782266 [TVE] Auth starting for DTV as [email protected]

2021/12/14 00:48:22.782314 [TVE] action=auth mvpd=DTV requestor=nbcentertainment

2021/12/14 00:48:23.504277 [TVE] action=version product=HeadlessChrome/95.0.4638.69 jsVersion=9.5.172.25 protocol=1.3 revision=@6a1600ed572fedecd573b6c2b90a22fe6392a410

2021/12/14 00:48:23.504957 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=DTV&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication

2021/12/14 00:48:23.509011 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml

2021/12/14 00:48:23.741363 [TVE] action=wait_for_page

2021/12/14 00:48:23.768525 [TVE] action=request type=Document method=POST url=https://idp.dtvce.com/dtv-idp-authn/authn/v2

2021/12/14 00:48:23.768545 [TVE] action=auth_domain domain=idp.dtvce.com

2021/12/14 00:48:24.848832 [TVE] action=request type=Document method=GET url=https://as.dtvce.com/entitlementlogin/login.do

2021/12/14 00:48:30.250800 [TVE] action=page_ready

2021/12/14 00:48:30.250842 [TVE] action=wait_for_page done=true reason=page_ready

2021/12/14 00:48:30.250856 [TVE] action=fill_form [email protected]

2021/12/14 00:48:30.263128 [TVE] action=wait_for_auth

2021/12/14 00:48:30.300238 [TVE] action=request type=Document method=POST url=https://as.dtvce.com/idp/login

2021/12/14 00:48:31.360979 [TVE] action=request type=Document method=POST url=https://sp.auth.adobe.com/sp/saml/SAMLAssertionConsumer

2021/12/14 00:48:31.416353 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/completePassiveAuthentication

2021/12/14 00:48:31.416367 [TVE] action=authed

2021/12/14 00:48:31.416859 [TVE] action=cookies num_domains=1 num_cookies=5

2021/12/14 00:48:31.419446 [TVE] action=error_response type=Document error=net::ERR_ABORTED url=https://sp.auth.adobe.com/adobe-services/completePassiveAuthentication

2021/12/14 00:48:41.455176 [TVE] Auth failed for DTV: Post "https://sp.auth.adobe.com/adobe-services/session": context deadline exceeded (Client.Timeout exceeded while awaiting headers)

2021/12/14 00:51:49.851863 [TRS] DNS: OK: Resolved host via system DNS

#2

Update server to latest pre release. May need to re scan each channel. There was known issues with direct tv authentication recently

#3

Thank you, it worked. The only remaining issue is that it seems that DirecTV only make the lamest least watchable channels available via this streaming method.

#4

Actually, DirecTV is one of the services that provide the most TVE channels. It is my main source in Channels and I get 125 channels with it. Some are better quality than others but overall pretty good.

For more info, check this out:
https://community.getchannels.com/t/tv-everywhere-stream-details-in-google-sheet/28623?u=mjitkop

#5

Interesting. Are you able to get HGTV, NFL network or Hallmark channel via DirecTV/TVE? I can't even though they are on my service. They give me errors like this:

NFL Network:
Post "https://api.nfl.com/identity/v1/token/mvpd": context deadline exceeded (Client.Timeout exceeded while awaiting headers)

HGTV:
Post "https://us1-prod-direct.sciencechannel.com/playback/v3/channelPlaybackInfo": context deadline exceeded (Client.Timeout exceeded while awaiting headers)

Hallmark:
Get "https://www.hallmarkchanneleverywhere.com/data/JSONlivehcgc.json?nocache=5": context deadline exceeded (Client.Timeout exceeded while awaiting headers)

#6

Sounds like a firewall or network configuration issue causing those timeouts connecting to TVE servers

#7

We successfully scanned and add 68 DirecTV channels. So, I don't see why a firewall/network issue would prevent some channels from being added and not others. If anything I would think that the scan timeout should be increased; or there's something else going on. The "client timeout" issue for adding DirecTV as a source was corrected in the pre-release version, so maybe this same issue for individual channels requires a similar solution?

#8

If those 68 channels are channel number 6700 and above, those are the "free" channels eveyone gets, no matter which provider. They don't require auth using your DirecTV credentials.

#9

Yes, they are all above 6700. So how would we diagnose what the issue is with authentication?

#10

The issue is specific to your network configuration.

Are you able to login on nbc.com/live and watch on your dvr computer?

#11

Yes, I can login and watch nbc.com/live with no issues on the dvr computer.

#12

Submit diagnostics and email support

#13

Done.