Does my Mac have to be logged in to access DVR & streaming

Channels DVR Server Troubleshooting
#1

I am currently in Mexico. I was watching my DVR recording fine. Then suddenly, I couldn’t. I used TeamViewer to see what is going on and it seems my Mac is logged out (had the log in screen). I think the account is still “running” but just need to be logged into. Unfortunately, I can’t log into it with Team Viewer. It just shows me the log in screen.

So, the question is…do I need to make sure my Mac which is running the Channels software server is set so that it never logs out? If so, isn’t this a potential security breach?

#2

Interestingly enough, I can download files from my account so am doing so to what some DVR, but baffled why I cannot remotely log into Channels. Again, it is that I am logged out (I think I have the system log out after so many hours)?

#3

Yes by default you must be logged into the account where the DVR was installed.

#4

Well, it seems to be working again, i.e. I can stream live and recorded programs outside my home to my hotel here in Mexico.

Maybe I need to be a bit clearer… I don’t think I am actually “logged out”. I have my Mac set up so that it requires a password to access after so many hours. I believe the account is therefore still active.

Does this make sense? So, in this case, it works. I just guess it depends on the strength of the connection.

I’m still a bit perplexed why I can’t use TeamViewer to log in remotely but only can see the screen, but I guess that will be a question for the TeamViewer community!

#5

You didn’t really say what was happening when you tried to watch or connect to your DVR. I assumed you meant it wouldn’t connect at all, which would mean the DVR server wasn’t running (which happens if you log out of your user account on the mac).

#6

Apologies for that. Should have been a bit clearer.

And, if anyone is interested, here is what you have to do to make TeamViewer work with Mohave (which I knew this before I left home!)

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