I have been trying to troubleshoot this remote access problem with no luck. This is a QNAP NAS server, I have all sorts of TCP ports opened and forwarded by the routers. SFTP/HTTPS/SSH/Plex/VNC, all of them are working remotely except Channels DVR. I restarted the QNAP, I restarted the router, disabled firewall, double checked the port forwarding, I don’t have Virtual station running, and I can connect locally using port 8089. And, I still have not had any luck. Any other suggestion? I cannot imagine my ISP (Charter) would specifically block port 8089. Is it possible I use other ports for Channels DVR?
It might be worth rebooting your router
I rebooted the router, still doesn't work. I think it's something to do with the SSL. Please see photo for the error. Do you want me to unicast you with the log?
Another point, if I use cellular LTE (no wifi), I can access the DVR web page via http and my public IP address using Safari. But if I enter “https” in safari, then safari would get stuck.
Is SSL not working on my end?
This is to show using cellular LTE accessing http:
Does the port checker work now?
I used 4 different port checkers sites, they all confirmed 8089 is accessible from outside. My cellphone can also access DVR web page via port 8089 using “http”, but not with “https”. Is it something to do with the SSL certificate?
Could be… I am traveling so I can’t check until this weekend.
Got it! Please let me know what info I can provide once you return.
Thanks much.
Please send me a private message with your IP and I will run some tests.
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I enabled REMOTE DVR to test while on vacation. It appears I can get the menu system fine. But when I click on a show from ON NOW then I click Watch the Channels App just closes without starting. I have only tested on iPhone and iPad with the same results. I am testing using a Hot Spot (not on my phone) in my home which works fine for normal stuff. I do have Internet access set to default instead of ORIGINAL.
You need to be using v2.2.4 for remote streaming to work correctly.
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How about for tvOS (Apple TV). I noticed you replied to someone else that v2.2.4 was just approved for release in the App Store.
v3.2.4 for Apple TV is also out. You can probably go to the App Store and see the Update button there.
Re: The iOS app: The app store said it was 2.2.4, but the About says it’s 2.2.3
The app should say 2.2.4 inside or its not updated. Sometimes it can take a while for the new build to propagate completely- the metadata will update on the app store but the download link is still pointing to the old build.
Well, that’s flippin’ handy 
Wow. That is timing. Both iOS and tvOS are now working properly for Remote Access. My iPad updated on it’s on. My iPhone needed me to go into Updates and do update all. However, my tvOS was a little more tricky. I ended up deleting the Channels App then reinstalling to get the update to happen. My other TV is still on the prior version. I may just let up update on it’s own since I have so many.
When i had this issue it was after a power outage and my ip addresses on my device swapped. I simply had to put server back on the same ip it was on before and all my devices connected back
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Bumping this topic.
I am remote and now can't access my server. Am running two instances of Channels on a Tivo Stream 4K.
- beta configured for remote server - been working fine.
- latest stable build - configured to hit a local (in Italy) server I am configuring to access Italian TV
I have bonjour turned off for the local Italian server so it wouldn't grab the beta.
Everything was working fine but this morning, the beta seemed to get the local IP address. I logged off of it, checked that bonjour was off, turned off the local Channels Server and then tried to reconnect beta to remote server. I get "Success" when I connect but on the TS4K I get "DVR Access Failiure - Unable to authorize remote DVR server"
I can login via my laptop and see my remote server and tune/watch TV.
Any thoughts?
ADDED: cleared cache/data on both instances and tried again - still fails
ADDED 2: uninstalled both beta and stable, reinstalled stable from play store, tried to reconnect to server - Success indicated but app says failed.
ADDED 3: switched in a Chromecast wGTV - same problem. Checked router - port forwarding table was empty (??? how???) so I added an entry to forward 8089. Problem persists.
ADDED 4: Checking server troubleshooting and get following message:
Cloud Reachable
Could not connect to community.getchannels.com: Get "https://community.getchannels.com/": x509: certificate has expired or is not yet valid: current time 2022-03-01T07:51:24-05:00 is after 2021-09-30T14:01:15Z
ADDED 5: switched back to TS4K and rebooted QNAP server. Cloud Reachable still problem after reboot. Still getting "DVR Access Failure"
ADDED 6: loaded Channels on Android Tablet - tried to connect - same error.
ADDED 7: Tried to connect with another PC - won't connect - still able to connect with my laptop.