DVR Access Failure Request timed out

Channels DVR Server
#1

Hi

I am unable to use the remote DVR feature via your iOS app. When it attempts to authorise the below message is returned.

DVR Access failure
The request timed out

I can access my DVR remotely via the webui without any issues, after reading up some of the forum comments I believe it could be due to some form of DNS issue? But my knowledge of such things is rather limited. I have an Apple AirPort Extreme, and I manually set port forward to port 8089, which I guess worked as I have been able to access via the webui.

Does anyone have any tips on how I can resolve this issue?

Thanks

Martin

#2

Does my.channelsdvr.net work for you?

1 Like
#3

No this does not work.

#4

Try now

#5

Yay, it works now, thanks so much.

1 Like
#6

i see you got him fixed, but i would like to point out for others that i’m running an Apple Airport Extreme router also, and i had to do ZERO configuration on my router to make Channels and Channels DVR work properly on any of my computers/devices both on the network, and remoting back into my network.

#7

Having a similar problem. Get this URL and message: defacaf1085e.channelsdvr.net refused to connect. In the iOS app I get “DVR Access Failure: An SSL error has occurred and a secure connection to the server cannot be made.”

Any thoughts? Thank you, in advance.

#8

What does it say in the Remote access section of the DVR settings web page?

Sounds like port forwarding is not working.

#9

my.channelsdvr.net not working even though port forwarding is configured properly. I also get “DVR Access Failure: An SSL error has occurred and a secure connection to the server cannot be made.” On iOS. Please provide a fix.

#10

Hi - I tried using the iOS App to remotely access TV shows. In the iOS app, I am getting an “DVR Access Failure - The request timed out.” When I tried accessing it from a web browser, that times out as well.

I did turn on Remote Access at home.

Note: When I tried accessing remotely from Plex before, I could not do so. I believe because I have a double-NAT. Does Channels work with double-NAT?

#11

No double NAT will not work, and can cause all sorts of other problems. I assume you’re using a cable company router in front of your own router? You should be able to google to find out how to fix the double nat, usually by setting up a DMZ on the first router.

#12

The first router being the cable modem?

#13

Cable modems don’t usually have a router and do not cause double NAT. What model is it?

2 Likes
#14

Arris TG2472G. Would setting it to bridge mode work as well? I have an Orbi hooked up to that. Then, all my devices are connected to the Orbi either via Wifi or ethernet.

#15

Yes bridge mode should work.

#16

Before I do that, will changing it to Bridge Mode deactivate the ethernet ports? My son’s computer is hooked directly to it via ethernet for his gaming.

#17

I don’t know.

The other option you have is to forward port 8089 on your Arris to your Orbi’s IP, and then forward 8089 on your Orbi to your DVR.

2 Likes
#18

The DVR is on my Mac, so does that mean forwarding to the IP address such my Mac is on? And then I would also think I would have to make the IP address on my Mac static?

#19

Correct. You need to be able to connect from the internet to your mac.

1 Like
#20

The port forwarding did the trick. Thank you.

I was a bit hesitant to go into the routers and play with the settings, and even at one time when I hit Apply to confirm one of the port forwardings, I could not log back into the router! However, after about 5 minutes, I had access.

In case anyone is interested in port forwarding, here are some of the websites that helped me figure it out:

Double NAT:
https://portforward.com/help/doublerouterportforwarding.htm

Static IP for Orbi:
https://kb.netgear.com/31140/How-do-I-manually-enter-a-static-IP-address-for-my-Orbi-router

Static for Mac:
https://portforward.com/networking/static-Mac10.4.htm

Forwarding from Arris:
https://portforward.com/arris/tg1682g/

Forwarding from Orbi:
https://kb.netgear.com/31069/How-do-I-configure-port-forwarding-on-my-Orbi-system

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