Dvr guide not found on Drobo

Beta Community DVR Beta
#1


my dvr is not finding the guide from the cable provider when enter my Zip code

2017/07/02 15:39:10 [ERR] Failed to fetch guide providers: Get https://data.tmsapi.com/v1.1/lineups?api_key=x26sg2rpk8qyuyn9ddzwmsuu&country=usa&postalCode=3374&enhancedCallSign=true: x509: failed to load system roots and no roots provided
2017/07/02 15:39:28 [ERR] Failed to fetch guide providers: Get https://data.tmsapi.com/v1.1/lineups?api_key=x26sg2rpk8qyuyn9ddzwmsuu&country=usa&postalCode=07107&enhancedCallSign=true: x509: failed to load system roots and no roots provided
2017/07/02 15:42:52 [ERR] Failed to refresh auth: Post https://community.getchannels.com/dvr/api: x509: failed to load system roots and no roots provided
2017/07/02 15:47:28 [ERR] Failed to fetch guide providers: Get https://data.tmsapi.com/v1.1/lineups?api_key=x26sg2rpk8qyuyn9ddzwmsuu&country=usa&postalCode=07050&enhancedCallSign=true: x509: failed to load system roots and no roots provided
2017/07/02 15:49:10 [ERR] Failed to fetch guide providers: Get https://data.tmsapi.com/v1.1/lineups?api_key=x26sg2rpk8qyuyn9ddzwmsuu&country=usa&postalCode=07050&enhancedCallSign=true: x509: failed to load system roots and no roots provided
2017/07/02 15:56:13 [ERR] Failed to fetch guide providers: Get https://data.tmsapi.com/v1.1/lineups?api_key=x26sg2rpk8qyuyn9ddzwmsuu&country=usa&postalCode=07050&enhancedCallSign=true: x509: failed to load system roots and no roots provided
2017/07/02 15:56:30 [SYS] Error checking for update: Get https://channels-dvr.s3.amazonaws.com/latest.json: x509: failed to load system roots and no roots provided
2017/07/02 16:10:42 [ERR] Failed to fetch guide providers: Get https://data.tmsapi.com/v1.1/lineups?api_key=x26sg2rpk8qyuyn9ddzwmsuu&country=usa&postalCode=07050&enhancedCallSign=true: x509: failed to load system roots and no roots providedstrong text

#2

Are you able to SSH into the drobo and run some commands?

ls -alh /etc/ssl/certs

#3

Also which package did you use to install onto the Drobo?

The latest package is https://channels-dvr.s3.amazonaws.com/drobo/ChannelsDVR.tgz

#4

Version
2017.06.07.0238
how to SSH into the drobo ?

#5

I’m not sure off-hand, since I don’t have a Drobo. I think you may have installed a broken older package though, because this bug was fixed. Where did you find the drobo install instructions and package?

#6

For ssh you can install “dropbear” app from the drobo dashboard.

Do you use a Mac or pc?

#7

mac

#8

Once you install Dropbear, open Terminal.app on your Mac.

Find the IP of your Drobo and type:

ssh root@IP – ls -alh /etc/ssl /etc/ssl/certs

And copy/paste all the output here.

#9

thanks for your help i install the new package and now is everything is working fine.

#10

Great!