hi my drobo DVR software is not updating help please
Click Check Again and then copy/paste the last few messages from the Log tab (upper right).
2018/01/30 10:13:04 [DVR] indexed 0 airings (0 channels) [1s fetch, 0s index]
2018/01/30 10:13:11 [IDX] Pruned 188 expired groups from USA-NJ67209-X in 1.37231836s.
2018/01/30 10:13:17 [DVR] Waiting 6h46m42.194855721s until next job 1517360400-21 The Flash
2018/01/30 10:15:11 [IDX] Pruned 12837 expired airings from USA-NJ67209-X in 2m0.0090878s.
2018/01/30 10:27:21 [ERR] Failed to refresh auth: Post https://community.getchannels.com/dvr/api: x509: failed to load system roots and no roots provided
2018/01/30 10:41:32 [SYS] Error checking for update: Get https://channels-dvr.s3.amazonaws.com/latest.json: x509: failed to load system roots and no roots provided
2018/01/30 12:41:32 [SYS] Error checking for update: Get https://channels-dvr.s3.amazonaws.com/latest.json: x509: failed to load system roots and no roots provided
2018/01/30 13:27:21 [ERR] Failed to refresh auth: Post https://community.getchannels.com/dvr/api: x509: failed to load system roots and no roots provided
2018/01/30 14:30:07 [SYS] Error checking for update: Get https://channels-dvr.s3.amazonaws.com/latest.json: x509: failed to load system roots and no roots provided
2018/01/30 14:34:30 [SYS] Error checking for update: Get https://channels-dvr.s3.amazonaws.com/latest.json: x509: failed to load system roots and no roots provided
2018/01/30 14:40:57 [SYS] Error checking for update: Get https://channels-dvr.s3.amazonaws.com/latest.json: x509: failed to load system roots and no roots provided
2018/01/30 15:04:24 [SYS] Error checking for update: Get https://channels-dvr.s3.amazonaws.com/latest.json: x509: failed to load system roots and no roots provided
2018/01/30 15:04:30 [ERR] Error refreshing auth: Post https://community.getchannels.com/dvr/api: x509: failed to load system roots and no roots provided
Can you SSH into the NAS?
Run these commands and copy/paste the output to me:
ls -alhrt /etc/ssl/certs
And then run this, which should fix it:
mkdir -p /etc/ssl/certs
wget -q -O /etc/ssl/certs/cacert.pem https://curl.haxx.se/ca/cacert.pem
this is what I’m getting when i run that command
Drobo5N2:~ $ ls -alhrt /etc/ssl/certs
ls: /etc/ssl/certs: No such file or directory
Okay, it got removed somehow. Run the second two commands and it should fix the issue.
still not working
Run these commands and paste the output.
I’m getting the below message
Drobo5N2:~ $ mkdir -p /etc/ssl/certs
mkdir: can’t create directory ‘/etc/ssl/’: Permission denied
Okay thanks. Try this:
sudo mkdir -p /etc/ssl/certs
sudo wget -q -O /etc/ssl/certs/cacert.pem https://curl.haxx.se/ca/cacert.pem
sorry still not working
2018/01/30 16:27:23 [ERR] Failed to refresh auth: Post https://community.getchannels.com/dvr/api: x509: failed to load system roots and no roots provided
2018/01/30 16:27:54 [ERR] Error refreshing auth: Post https://community.getchannels.com/dvr/api: x509: failed to load system roots and no roots provided
You didn’t send me the output from the previous commands.
i didn’t get anything when i did them