DVR setup/ remote access error

Remote Access

Could not connect to 875c4937e2be.u.channelsdvr.net. Check if the port is mapped.

LOG INFORMATION

2021/03/05 14:24:06.973170 [TRS] Remote Access: ERROR: Could not connect to 875c4937e2be.u.channelsdvr.net. Check if the port is mapped.
2021/03/05 14:24:06.974172 [TRS] Disk Permissions: OK
2021/03/05 14:24:06.983174 [TRS] System Firewall: OK
2021/03/05 14:24:07.008172 [TRS] Third Party Firewall: OK
2021/03/05 14:24:07.008172 [TRS] Network Flow Control: OK
2021/03/05 14:24:08.194169 [TRS] Power Management: OK
2021/03/05 14:25:42.442942 [TRS] DNS: OK: Resolved host via system DNS
2021/03/05 14:25:42.954986 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2021/03/05 14:25:43.075985 [TRS] Local Time: OK: Local clock is accurate
2021/03/05 14:25:46.573580 [TRS] Remote Access: ERROR: Could not connect to 875c4937e2be.u.channelsdvr.net. Check if the port is mapped.
2021/03/05 14:25:46.574578 [TRS] Disk Permissions: OK
2021/03/05 14:25:46.582576 [TRS] System Firewall: OK
2021/03/05 14:25:46.609579 [TRS] Third Party Firewall: OK
2021/03/05 14:25:46.609579 [TRS] Network Flow Control: OK
2021/03/05 14:25:46.756578 [TRS] Power Management: OK
2021/03/05 14:27:18.983862 [TRS] DNS: OK: Resolved host via system DNS
2021/03/05 14:27:20.718382 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2021/03/05 14:27:20.830380 [TRS] Local Time: OK: Local clock is accurate
2021/03/05 14:27:24.669514 [TRS] Remote Access: ERROR: Could not connect to 875c4937e2be.u.channelsdvr.net. Check if the port is mapped.
2021/03/05 14:27:24.670515 [TRS] Disk Permissions: OK
2021/03/05 14:27:24.677513 [TRS] System Firewall: OK
2021/03/05 14:27:24.702516 [TRS] Third Party Firewall: OK
2021/03/05 14:27:24.702516 [TRS] Network Flow Control: OK
2021/03/05 14:27:24.838512 [TRS] Power Management: OK
2021/03/05 14:44:48.407788 [SYS] Bonjour service stopped.
2021/03/05 14:44:50.016819 [DVR] Recording engine stopped.
2021/03/05 14:47:14.457073 [ERR] Failed to read directory D:\System Volume Information: open D:\System Volume Information: Access is denied.
2021/03/05 14:47:14.459071 [ERR] Failed to read directory D:\System Volume Information: open D:\System Volume Information: Access is denied.
2021/03/05 14:53:26.750832 [DBG] Scheduling wake timer for scheduled recording in 23h58m30s
2021/03/05 14:53:26.753266 [DVR] Recording engine started in C:\Batcave
2021/03/05 14:53:26.801835 [SYS] Created database snapshot: backup-20210305.145326
2021/03/05 14:53:28.715351 [SYS] Bonjour service running for dvr-coopers-lenovo-a540.local. [172.22.16.1 192.168.1.163]
2021/03/05 14:53:36.776849 [IDX] Pruned 0 expired airings from X-M3U in 0s.
2021/03/05 14:53:36.787850 [IDX] Pruned 111 expired airings from X-TVE in 11.0017ms.
2021/03/05 14:53:36.787850 [DBG] Scheduling wake timer for guide data in 18h49m53.2121491s
2021/03/05 14:53:40.483770 [SYS] Created database snapshot: backup-20210305.145340
2021/03/05 14:53:55.922876 [DBG] Scheduling wake timer for guide data in 18h10m34.0771234s
2021/03/05 14:53:55.922876 [DBG] Scheduling wake timer for scheduled recording in 23h58m30s
2021/03/05 14:54:27.878261 [TRS] DNS: OK: Resolved host via system DNS
2021/03/05 14:54:28.735275 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2021/03/05 14:54:28.867272 [TRS] Local Time: OK: Local clock is accurate
2021/03/05 14:54:33.650730 [TRS] Remote Access: ERROR: Could not connect to 875c4937e2be.u.channelsdvr.net. Check if the port is mapped.
2021/03/05 14:54:33.651733 [TRS] Disk Permissions: OK
2021/03/05 14:54:33.659741 [TRS] System Firewall: OK
2021/03/05 14:54:33.685734 [TRS] Third Party Firewall: OK
2021/03/05 14:54:33.685734 [TRS] Network Flow Control: OK
2021/03/05 14:54:33.825732 [TRS] Power Management: OK
2021/03/05 14:58:57.505300 [SYS] Bonjour service stopped.
2021/03/05 14:59:16.726603 [TRS] DNS: OK: Resolved host via system DNS
2021/03/05 14:59:17.416125 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2021/03/05 14:59:17.535134 [TRS] Local Time: OK: Local clock is accurate
2021/03/05 14:59:21.275685 [TRS] Remote Access: ERROR: Could not connect to 875c4937e2be.u.channelsdvr.net. Check if the port is mapped.
2021/03/05 14:59:21.276687 [TRS] Disk Permissions: OK
2021/03/05 14:59:21.284685 [TRS] System Firewall: OK
2021/03/05 14:59:21.307687 [TRS] Third Party Firewall: OK
2021/03/05 14:59:21.308689 [TRS] Network Flow Control: OK
2021/03/05 14:59:21.441213 [TRS] Power Management: OK
2021/03/05 15:01:56.625422 [TRS] DNS: OK: Resolved host via system DNS
2021/03/05 15:01:57.172562 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2021/03/05 15:01:57.283588 [TRS] Local Time: OK: Local clock is accurate
2021/03/05 15:02:00.621061 [TRS] Remote Access: ERROR: Could not connect to 875c4937e2be.u.channelsdvr.net. Check if the port is mapped.
2021/03/05 15:02:00.623072 [TRS] Disk Permissions: OK
2021/03/05 15:02:00.632062 [TRS] System Firewall: OK
2021/03/05 15:02:00.663068 [TRS] Third Party Firewall: OK
2021/03/05 15:02:00.663068 [TRS] Network Flow Control: OK
2021/03/05 15:02:00.818061 [TRS] Power Management: OK
2021/03/05 15:04:58.537820 [TRS] DNS: OK: Resolved host via system DNS
2021/03/05 15:04:59.362814 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2021/03/05 15:04:59.482815 [TRS] Local Time: OK: Local clock is accurate
2021/03/05 15:05:04.592041 [TRS] Remote Access: ERROR: Could not connect to 875c4937e2be.u.channelsdvr.net. Check if the port is mapped.
2021/03/05 15:05:04.593045 [TRS] Disk Permissions: OK
2021/03/05 15:05:04.601044 [TRS] System Firewall: OK
2021/03/05 15:05:04.627045 [TRS] Third Party Firewall: OK
2021/03/05 15:05:04.628049 [TRS] Network Flow Control: OK
2021/03/05 15:05:04.758651 [TRS] Power Management: OK

I don't even mind if I can save and put it on a different windows computer. Has a lot more space.

Please and thank you for the help.
I'm starting to drive myself crazy with trying to find the error

Email [email protected] for help. You can refer to the documentation on how to set up remote access: https://getchannels.com/docs/articles/how-to/stream-remotely/

I did both and still no help. I am looking into Plex as an alternative. Or installing a different OS

Did you get this fixed? I’m having the same problem