(edit: Now Resolved) After Windows 11 Update - Several Channels No Longer Available

Channels DVR Server TV Everywhere
#1

Running latest pre release 2022.02.03.2057

I relented & installed the Windows 11 Update.

There are now 3 channels I had access to previously (through my Frontier Communications account) that are now greyed out:

Channel #6113 Discovery Life
403: Not permitted to watch. (access.denied.missingpackage)
Channel #6126 Freeform
notAuthorized: You are not authorized to view this content.
Channel #6127 FreeformP
notAuthorized: You are not authorized to view this content.

I've removed Frontier as a source then re-added it. Edit/rescan hasn't resolved the issue.

#2

Is dvrserver on latest prerelease?

#3

I'm running stable 2022.01.13.2139
I had a weird experience running pre-release(s) before. A little gun shy about doing so again. But if that's my only option - I guess I can give it a go

#4

Yes you will have to in order to fix at least some of those.

#5

Understood. Not at my actual server, but I'll go down down there & do it.

#6

Pre-release update 2022.02.03.2057 resolved "Playback Failed" issues I was having for

  • AMC 6086
  • BBC 6087
  • IFC 6088
  • Sundance 6085
  • Travel 6106

Thank you for that.

#7

For discovery missing package try the following:

View from web using your tve credentials
Renter your tve password on the tve source on dvr server.
On manage lineup go to edit then select rescan on the channels giving you the missing package error.

(Step 1 may not be necessary)

#8

Apologies, not 100% sure what you mean by "view from the web".
But I'll renter TVE password on TVE source on server.

Thank you

#9

He means login and watch on https://www.sciencechannel.com/channel/discovery then open another tab and and rescan the discovery’s individually

#10

Still learning my way around - so your advice actually helped quite a bit. Thank you!
it appears Freeform is no longer supported with Frontier Communications credentials.

That answers that question. Now to figure out the Discovery Life issue.

#11

Thank you

#12

It would appear Discovery Life is no longer part of my Frontier package. So that answers that.
Again, my thanks

#13

If you had it before the windows 11 update I’m sure you still have it in your package. This error happens sometimes with discovery’s. Keep trying step 1. over the next day or two and I think they will come back. Just to make sure your chrome is up to date, in the dvr web choose settings, support, troubleshooting. That will check to make sure everything is good. If all is green try this over the next couple of days:

  1. Open chrome with incognito tab and log and watch https://www.sciencechannel.com/channel/discovery-life
  2. Open a new tab and Update password with current login in the dvr settings
  3. Rescan missing discovery’s individually

If you can’t login and watch on that website it will always fail to rescan. Keep trying step one until it succeeds before moving to step 2.