Eero port forwarding

Channels DVR Server
#1

I just switched from Google Wifi to Eero Wifi. Some things have gotten out of whack during the switch, and it seems that port forwarding is the solution. However, I'm not sure which device(s) need port forwarding enabled in order to access my Channels DVR and HDHR tuners.

I use an HDHR via ethernet into one of the Eero nodes (not the main one). I use a WD My Cloud PR2100 as my NAS, which is connected via ethernet to an ethernet switch that is connected to the main Eero node.

What device(s) do I need to enable port forwarding on? Thanks.

#2

Port forward is used for remote access. Are you trying to access your DVR away from home, or are you having some other issue?

Port forwarding rules live on your router, so that would be the Eero. If you have another ISP router attached to the Eero, then that must be configured as well.

#3

It's an odd situation. I am trying to access DVR both away from home and at home. Neither are working for me at the moment. I have two TVs. On one, I can access the DVR but not the HDHR tuner. On the other, I can access the tuner, but not the DVR. On my iPhone, I can't access anything.

#4

Sounds like you have two subnets, possibly because things are plugged into different switches and eero nodes.

What is the IP address of each of your devices. List out the IPs of your HDHRs, DVR, TVs, iPhone

#5

In doing this, I realized that my NAS and Apple TV-1 are not listed in the Eero app as a connected device. That is likely the issue (though, I'm not sure how the ATV-1 was able to play DVR recordings last night).

I have the IP address for the following (not sure if it helps at this point):
HDHR: 192.168.4.24
Apple TV-2: 192.168.4.23

#6

You can check the network settings on those other devices and see what their IPs are. Maybe they're connected to a different router/dhcp server. Or maybe they never reset after you switched routers?

#7

I will check on them tonight since I don't have access to the physical devices at the moment. I tried unplugging and plugging the ethernet back into the ATV-1, but I haven't done that for the NAS. I have a modem (not a modem/router combo) that connects to the main Eero node; so, I don't think it should be connected to a different router--though, there's always a chance. I appreciate your help. I will follow up later.

#8

So after looking into the issue this weekend, it turns out that the main issue was caused by user error. The ethernet switch was not plugged into the Eero router. At home, everything is working just fine now.

However, I'm still unable to view Channels away from home. When I try to log into the DVR, I get a message that says "Remote access is enabled, but we can not reach your server. Please ensure that port 8089 has been properly forwarded from your router to the IP address of the computer you installed Channels DVR server on." Does this mean I need to enable port forwarding on my NAS? Thanks again.

#9

I'm re-posting this as a reply to your message just in case the Channels team has not been notified.

So after looking into the issue this weekend, it turns out that the main issue was caused by user error. The ethernet switch was not plugged into the Eero router. At home, everything is working just fine now.

However, I'm still unable to view Channels away from home. When I try to log into the DVR, I get a message that says "Remote access is enabled, but we can not reach your server. Please ensure that port 8089 has been properly forwarded from your router to the IP address of the computer you installed Channels DVR server on." Does this mean I need to enable port forwarding on my NAS? Thanks again.

#10

See https://getchannels.com/docs/articles/cant-connect-remotely/

#11

I'm getting the same issue. It was working fine and today it randomly stopped working. Looks like an SSL error.

I've confirmed port 8089 is still forwarded and chrome is getting "ERR_SSL_PROTOCOL_ERROR".

#12

Thanks. I will look into this tonight and follow up.

#13

Did the problem start happen when you switched your internet router (possibly to an Eero router)?

#14

I looked into the issue this weekend. After enabling port forwarding on my NAS via the Eero app, I am now able to access the Channels app remotely. Thanks for your help.