Why do some on my still shot images look like this? It seems to only happen on Playon recordings that I got from Hulu.
I have tried refreshing the metadata, deleted the images in the images folder and forced them to be regenerated but they always come out like this.
Is there something I can do to fix it?
Send us one of those recordings and we can take a look
Ok great. I sent an email to support with a video link.
Let me know if you need anything else.
Try latest prerelease. Use Refresh Metadata after the update
Awesome! That seems to have fixed it. I haven't refreshed everything yet, but the ones I did look correct now.
Thanks for the quick fix.
