ERR] PlayOn client failure: INVALID_DATA_ERROR: Auth Token Mismatch

Channels DVR Server
#1

My recordings don't seem to be downloading. Quite frankly, playon service, both cloud and PC are very unreliable for me as 50 percent or more of my recordings fail. But currently for the most recent ones that have been completed, they don't seem to download. I am seeing the following in the logs. What can I do to fix it.

ERR] PlayOn client failure: INVALID_DATA_ERROR: Auth Token Mismatch

On a side note, not related to channels, how do some of you find the success to failure ratio? Mine is the same across multiple services...Hulu / peacock/ Pluto / etc.

1 Like
#2

Not sure what the error is, but I just got another 2 movies downloaded last night myself.

I have gotten occasional Playon failure to record, but I'd say the failure rate is less than 1% (have gotten maybe 300+ recordings over the past several years across multiple services like Hulu, Amazon, HBO, Tubi and Vudu).

Without knowing what the issue may be with respect to Channels error, have you tried removing the source and adding it back (and ensure the credentials are correct when you set it back up)?

#3

Thanks for the reply. I have been trying to download a hulu original series..... they keep failing. of the 10 episodes, 3 recorded successfully.

#4

So I re-authenticated by adding the source again and some recordings downloaded......I was wondering why some new recordings did not download. ... I am seeing the same error again. I understand I can reauth to correct it, but it will probably happen again I imagine. Can a dev chime in on this?

2023/09/24 18:54:36.044186 [ERR] PlayOn client failure: INVALID_DATA_ERROR: Auth Token Mismatch

Thanks

#5

I have this issue still. I have emailed support twice. Can anyone help.

#6

There is some issue with authentication on the playon side. Did you try contacting their support?

#7

Do they have a channels sub support forum? I can login fine using playon app for Android and when downloading I can login to the web.

Are they going to support playon integration? Perhaps if you have a relationship with them you can give me a e specific person to contact?

#8

If you can not login to their app (I run their app on Android phone), then this does seem like some kind of authentication issue. (in the app, you can contact support directly)

Can you login at:

I've always gotten a response via email [email protected] though it may take a day (be sure to include your account ID and/or email you signed up with) as well as detail login failures from web and/or their app (no need t mention Channels, if you are having issues with web or app also).

#9

Their support was no help either. Just glad I didn't sign up for a yearly plan or anything.

#10

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