Error during Authentication

Channels DVR Server
#1

My channels subscription was coming up for renewal and I had it on autorenewal. My server started saying the countdown til renewal. not a big deal. After the renewal processed my account online says Active, but my server stopped working telling me I no longer had an active subscription.

I reinstalled the server and got the Error during Authentication, when trying to login from the server page.
image

I've turned my Firewall completely off and back on again. I'm able to login to my account to post this message and it says I have an active subscription.

When I do the restore Wizard to go from my previous Database backup, it keeps telling me I have no Active Subscription.

Edit: I also just cleared my cache and cookies from Chrome. Tried using MS Edge and have the same authentication issue.

#2

Please submit diagnostics from your dvr web UI under Support > Troubleshooting

#3

Just submitted the logs

#4

Did not come through.

Where is your dvr running? Can you make sure that device is connected to the internet?

#5

Maybe just copy paste the last few lines on Support > Logs after seeing the auth error

#6

Just tried submitting again, I turned off all of my firewalls. I'm currently on the computer that has the ChannelsDVR on it.

2021/10/07 08:28:52.858677 [TRS] DNS: OK: Resolved host via system DNS
2021/10/07 08:28:52.922285 [TRS] Cloud Reachable: ERROR: Could not connect to community.getchannels.com: Get "https://community.getchannels.com/": unexpected EOF
2021/10/07 08:28:53.037397 [TRS] Local Time: OK: Local clock is accurate
2021/10/07 08:28:53.038397 [TRS] TV Everywhere: OK
2021/10/07 08:28:53.038397 [TRS] Remote Access: OK: Remote access not configured
2021/10/07 08:28:53.038397 [TRS] Disk Permissions: OK
2021/10/07 08:28:53.047399 [TRS] System Firewall: OK
2021/10/07 08:28:53.069530 [TRS] Third Party Firewall: OK
2021/10/07 08:28:53.070066 [TRS] Network Flow Control: OK
2021/10/07 08:28:53.176350 [TRS] Power Management: OK
2021/10/07 08:29:00.979400 [DIAG] Could not find file: hls.log: open hls.log: The system cannot find the file specified.
2021/10/07 08:29:00.979400 [DIAG] Could not find file: hls-detailed.log: open hls-detailed.log: The system cannot find the file specified.
2021/10/07 08:29:01.061372 [DIAG] Could not find file: channels-comskip-controller.log: open channels-comskip-controller.log: The system cannot find the file specified.

#7

This seems like the cause. Is this on a PC? Are you accessing the forums on the same PC?

#8

Yes, I'm using the same PC to access the forums. running Win10 20H2

#9

Can you look for any [ERR] lines in the log and paste those

#10

2021/10/07 07:51:17.401996 [ERR] Failed to refresh auth: missing oauth client

2021/10/07 09:47:16.566254 [ERR] Error refreshing auth: Post "https://community.getchannels.com/dvr/api": unexpected EOF
2021/10/07 09:50:46.821563 [ERR] Error refreshing auth: Post "https://community.getchannels.com/dvr/api": unexpected EOF
2021/10/07 09:50:48.268316 [ERR] Error refreshing auth: Post "https://community.getchannels.com/dvr/api": unexpected EOF

2021/10/07 09:50:50.486820 [TRS] DNS: OK: Resolved host via system DNS
2021/10/07 09:50:50.546059 [TRS] Cloud Reachable: ERROR: Could not connect to community.getchannels.com: Get "https://community.getchannels.com/": unexpected EOF
2021/10/07 09:50:50.638698 [TRS] Local Time: OK: Local clock is accurate
2021/10/07 09:50:50.638698 [TRS] TV Everywhere: OK
2021/10/07 09:50:50.638698 [TRS] Remote Access: OK: Remote access not configured
2021/10/07 09:50:50.638698 [TRS] Disk Permissions: OK
2021/10/07 09:50:50.643704 [TRS] System Firewall: OK
2021/10/07 09:50:50.654705 [TRS] Third Party Firewall: OK
2021/10/07 09:50:50.655705 [TRS] Network Flow Control: OK
2021/10/07 09:50:50.760705 [TRS] Power Management: OK

2021/10/07 11:12:38.088854 [ERR] Failed to refresh auth: Post "https://community.getchannels.com/dvr/api": unexpected EOF

#11

All I can guess is there's some firewall or Adblock kind of thing still running