Error fetching guide data: GET: tmsdata.fancybits.co 502 Bad Gateway

Channels DVR Server Troubleshooting
#1

Running latest pre-release v2024.04.04.1838

2024/04/05 09:48:21.599095 [DVR] Error fetching movie data: GET: https://tmsdata.fancybits.co/v1.1/lineups/USA-DITV-X/grid?startDateTime=2024-04-05T09:30-07:00&endDateTime=2024-04-05T15:30-07:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=2x3&stationId=124040,125052,116018,120790,125046,115944,135167,122606,138029,135385: 502 Bad Gateway: "<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>502 Bad Gateway</h1></center>\r\n</body>\r\n</html>\r\n"
2024/04/05 09:48:26.951396 [DVR] Error fetching movie data: GET: https://tmsdata.fancybits.co/v1.1/lineups/USA-DITV-X/grid?startDateTime=2024-04-05T15:30-07:00&endDateTime=2024-04-05T21:30-07:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=2x3&stationId=135385,124040,125052,116018,120790,135167,115944,114313,125046,122606,138029: 502 Bad Gateway: "<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>502 Bad Gateway</h1></center>\r\n</body>\r\n</html>\r\n"

Logs have been submitted as eb82532a-42e0-4a99-9ab4-8e21715c1773

Did a Delete and Recreate Database, which succeeded. Here are the logs after that.
Logs have been submitted as 661f3667-a3a9-43d7-8829-1e07c032ca13

#2

Happened again today. Can we get retries added for this issue.

2024/04/10 09:57:47.953016 [DVR] Fetching guide data for 131 stations in USA-CA54023-X @ 2024-04-22 9:30AM
2024/04/10 09:57:48.311561 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/USA-CA54023-X/grid?startDateTime=2024-04-22T09:30-07:00&endDateTime=2024-04-22T15:30-07:00...: 502 Bad Gateway: "<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>502 Bad Gateway</h1></center>\r\n</body>\r\n</html>\r\n"
2024/04/10 09:57:50.303239 [DVR] Fetching guide data for 131 stations in USA-CA54023-X @ 2024-04-22 3:30PM
2024/04/10 09:57:50.527253 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/USA-CA54023-X/grid?startDateTime=2024-04-22T15:30-07:00&endDateTime=2024-04-22T21:30-07:00...: 502 Bad Gateway: "<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>502 Bad Gateway</h1></center>\r\n</body>\r\n</html>\r\n"
2024/04/10 09:57:57.644700 [DVR] Fetching guide data for 131 stations in USA-CA54023-X @ 2024-04-23 3:30AM
2024/04/10 09:57:57.979893 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/USA-CA54023-X/grid?startDateTime=2024-04-23T03:30-07:00&endDateTime=2024-04-23T09:30-07:00...: 502 Bad Gateway: "<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>502 Bad Gateway</h1></center>\r\n</body>\r\n</html>\r\n"

Logs have been submitted as 53f9e02a-00b7-426e-9137-26078b9976fb

Doing a Delete and Recreate Database got all the guide data.

#3

Happened again today. Hopefully it fills it in during the guide update tomorrow morning

2024/04/29 09:21:22.647604 [DVR] Fetching guide data for 4 stations in X-M3U @ 2024-04-30 9:00PM
2024/04/29 09:21:24.432028 [DVR]   indexed 22 airings (4 channels) [1s fetch, 116ms index]
2024/04/29 09:21:24.475646 [DVR] Error fetching movie data: GET: https://tmsdata.fancybits.co/v1.1/lineups/USA-DITV-X/grid?startDateTime=2024-04-30T21:00-07:00&endDateTime=2024-05-01T03:00-07:00&enhancedCallSign=true&imageSize=Lg&imageAspectTV=2x3&stationId=64312: 502 Bad Gateway: "<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>5…ateway</h1></center>\r\n<hr><center>cloudflare</center>\r\n</body>\r\n</html>\r\n"
2024/04/29 09:21:24.477089 [DVR] Fetching guide data for 4 stations in X-M3U @ 2024-05-01 3:00AM