Expired Certificate and Authoritative Nameservers

Hi,

I'm about to go out of town for Thanksgiving and was checking to make sure that Channels DVR still works outside of my house (I rarely ever use it outside). Unfortunately, it won't work. The only thing I have done since the last time it worked externally was update to a version that allowed the import of my recordings. It could be coincidence, but that is around the same time.

Here is a snippet from the logs complaining about the expired certificate. I have blocked some of the items below in case they should be private. Does anyone have any advice?

Thanks,
Ed

2019/11/26 14:08:41 [SYS] Starting Channels DVR v2019.11.26.0711 (darwin-x86_64 pid:7791) in /Users/epayne/Library/Application Support/ChannelsDVR/data
2019/11/26 14:08:42 [HDR] Found 1 devices
2019/11/26 14:08:43 [TLS] Requesting certificate for XXXXXX.channelsdvr.net
2019/11/26 14:08:43 [SYS] Started HTTP Server
2019/11/26 14:08:43 [DVR] Recording engine started in /Volumes/More Plex Media/Channels DVR
2019/11/26 14:08:43 [SYS] Removing old update 2019.08.15.2304
2019/11/26 14:08:43 [DVR] Waiting 5h21m6.566221s until next job 1574814590-1 Jeopardy!
2019/11/26 14:08:43 [SYS] Created database snapshot: backup-20191126.140843
2019/11/26 14:08:43 [SYS] Removing old backup backup-20191101.062121
2019/11/26 14:08:44 [SYS] Bonjour service registered with HackMini.attlocal.net
2019/11/26 14:08:53 [IDX] Pruned 46 expired airings from USA-OTA30044 in 12.880189ms.
2019/11/26 14:08:53 [IDX] Pruned 84 expired airings from X-TVE in 71.365917ms.
2019/11/26 14:10:18 [ERR] Generating SSL cert failed: acme: Error -> One or more domains had a problem:
[XXXXXX.channelsdvr.net] time limit exceeded: last error: could not determine authoritative nameservers
2019/11/26 14:11:00 http: TLS handshake error from XXX.XXX.XXX.XXX:9008: EOF
2019/11/26 14:11:05 http: TLS handshake error from XXX.XXX.XXX.XXX:47590: remote error: tls: expired certificate

We fixed some issues this morning. Can you try turning remote access off and back on to see if the same errors occur?

Thanks so much. I updated to 2019.11.26.1941 and that fixed it. There are more funky errors in the log now: unknown certificate, upnp and natpmp issues. But they don't seem to be affecting the remote access. Thanks again.

Can you email us the UPNP/NAT-PMP messages? Do you have remote access set to automatic or manual?

Do I use [email protected] to email you? Sorry, I'm not certain of the formal support process. But I'm willing to help in any way I can.

Automatic remote access has always failed. So I have always had it set to manual. Though, turning it off and then on again did force it back to automatic. So I instinctively put it back in manual mode.

Yes [email protected]

We're trying to improve our automatic mode, so seeing the messages and getting some info on your router model would help.

Done. I hope it helps you.

Thanks again,
Ed