Failed to refresh auth error entry in DVR log

Channels DVR Server Troubleshooting
#1

TVE NAS log entry, last line in bold.
I wasn't using it today and nothing was set to record.

2019/09/18 09:50:52 [DVR] Fetching guide data for 121 stations in X-TVE @ 2019-10-04 3:30AM
2019/09/18 09:50:55 [DVR] indexed 894 airings (121 channels) [0s fetch, 2s index]
2019/09/18 09:50:56 [DVR] indexed 26 movies (16 channels) [0s fetch, 0s index]
2019/09/18 09:50:57 [IDX] Pruned 0 expired groups from X-TVE in 1.36087ms.
2019/09/18 09:50:57 [DVR] Deleting skipped job 1568768390-188 Building Off the Grid: Montana Mountaintop
2019/09/18 09:50:57 [DVR] Deleting skipped job 1568771990-178 Building Off the Grid
2019/09/18 09:50:57 [DVR] Deleting skipped job 1568779190-188 Building Off the Grid: Montana Mountaintop
2019/09/18 09:50:58 [IDX] Pruned 3505 expired airings from X-TVE in 616.228642ms.
2019/09/18 14:59:57 [ERR] Failed to refresh auth: invalid character '<' looking for beginning of value

#2

Happened again. Anything to worry about?

2020/06/27 12:56:36.815158 [DVR] Waiting 2h3m23.184862858s until next job 1593295200-326 Food Factory
2020/06/27 13:32:07.654822 [ERR] Failed to refresh auth: invalid character '<' looking for beginning of value
2020/06/27 15:00:00.012383 [DVR] Starting job 1593295200-326 Food Factory on ch=[757]

#3

Another one.
2020/06/27 16:32:38.667002 [ERR] Failed to refresh auth: invalid character '<' looking for beginning of value

#4

Please go to Help -> Submit Diagnostic Logs from the web interface of the DVR and let us know when it's been submitted so we can have a better idea of what was going on.

#6

Very infrequent in both my Channels DVR Server logs. Appears it may be related to a Channels DVR service on the Internet. Last time it happened was 6/27 on both my servers when I also had problems logging in to this website forum while the rest of my Internet connections had no issues.

Next time it happens I will submit Diagnostic Logs, but before I do that I would like to know what is included in the Diagnostic Logs submittal so I don't have to wireshark it to find out. :grinning:

#7

Ah, it could have been related to an outage. Please let us know if you see it again.

#8

What does it mean?
Is it something to do with authenticating my Channels DVR Plus subscription?
I assume on failure it retries, else I would have issues.