Few DVR Issues

Channels DVR Server
#1

Team,
Want to start of with a Thank you for all the hard work you put into Channels....I'm so glad I found it.

I need a little guidance on a few issues I'm experiencing...

Channels version 2021.11.09.1542

  1. I have a WD Mycloud and I've added a share as an additional storage path and though I can UNC directly to the share and play videos the Channels logs show an error that it can't open the share.

Storage Paths
\WDMyCloud\ChannelsDRV\ChannelsDRV-Playon-TVImport\ChannelsDVR.Extra

Failed to read directory \WDMyCloud\ChannelsDRV\ChannelsDRV-Playon-TVImport\ChannelsDVR.Extra: open \WDMyCloud\ChannelsDRV\ChannelsDRV-Playon-TVImport\ChannelsDVR.Extra: The specified server cannot perform the requested operation

  1. I have a virtual channel with a smart rule that selects TV Shows and Movies for content selection
    but I've noticed when the order is set to custom, only Content (movies) can be re-arranged, not TV shows....is that working as designed ??.

Thanks for all do you...

#2

What are you running channels on?

Sounds like a permission issue

#3

Channels is running on a Windows 11 machine as a service....under local system. I made the share public, but you have a point I didn't consider..maybe local system can't access the share...maybe I need to run channels under a "real" account than can access the public share.

1 Like
#4

Correction...Windows 10...not Windows 11

#5

Not sure why this is happening for you. I have not heard of anyone else experiencing this particular error.

You could try mapping the share to a drive letter and exposing that to the windows service?

#6

This sounds like the same issue I have with crashplan and network drives. Try this link below. The drive will show up as disconnected for the user, but the system account can access it...

#7

I have a mapped drive...for some reason Channels will only see locally attached drives....not a drive letter that points to a network location.

#8

@ItsMeMica if it is running as a service as "system" then it wont see the drives as they are mapped under the user context not the system context. Try the procedure I shared before.

#9

Thanks slapman....I think the issue is the way mycloud creates a "public" share. I was able to run the command manually "cmd /c mapdrive.bat" which runs as system and got "access denied". Basically same result when I followed your procedure...so I'm thinking the mycloud isn't going to work as remote storage for channels...

#10

I got your procedure working and I have a disconnected drive now..but Channels still doesn't see the drive...

#11

Hmm did you do task scheduler with the system run as option? Thats about the only way to get something to run as a system process. Cmd /c doesn't run under system unfortunately.

#12

Make sure you run Channels DVR Service as a user account on your PC. Local System has no access to network shares.

This is mine .. Running Channels DVR service as a user on my PC.

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#13

Yes @slampman, I did finally get your script/process correct using task scheduler and the drive is mapped successfully - showing as disconnected. I recreated the share requiring a username, and specified that in the batch file. The final task was to restart channels service and then it could see the new drive - I'll add that to the batch file.

Thank you!!!

#14

Thank you @Edwin_Perez ....I login to my my machine using my Microsoft Live account...so I'll need to see about creating a local user on my machine, with I guess admin permission and have that user run the channels service.

Thank you!!

#15

(withdrawn)