Freezing after changing channels

Channels Apple TV Troubleshooting
#1

Hey all,

I just want to say that I love the app but I am having an issue where the channel freezes a moment after changing channels. I see the spinning progress circle for a moment after changing the channel and then nothing. The picture is frozen. This happens probably 7 out of 10 times I change channels. Most times I can clear it up if I change to another channel and change back.

I have rebooted the Apple TV, the homerun connect and the app. I also upgraded the firmware on the connect.

Wonder if anybody else has experienced this? According to the homerun I have 100% signal strength and quality. I have both devices connected via Ethernet.

Appreciate the assistance.

Edit: as a test, I don’t get the freezing issue when simultaneously streaming via VLC to my iPad.

@josie

#2

That’s weird… what hdhomerun model and tv provider? Are you in the US or intl?

Can you try the free “instatv pro” app on your ATV to compare?

#3

I don’t get the same type of freezing on InstaTV. I’ve changed out the antenna coax but it doesn’t seem to have cleared it up.

The picture is beautiful and I don’t see signal strength problems. It’s almost like it starts buffering for a moment after I change channels but then doesn’t restart. It’s also not always the same channels. Seems fairy random. Seeing the issue on SD and HD channels.

Thanks for the reply. I am in the US in DC. Running the HD Connect HDHR4-2US

I am running from ATV to Vizio Sound bar to Vizio TV

#4

I’ve sent you an invite to our beta. Please install it, reproduce the problem, then go to the bottom of the Settings tab and click Submit Diagnostics > Video Player.

Thanks!

#5

Just occurred in the beta. Logs sent. Homerun said 100% signal strength with 78% signal quality. Not sure if there is a minimum or recommended threshold that has to be met.