Frndly Commercial Insertion Crash

Channels DVR Server Troubleshooting
#1

Good morning. First, thanks for the excellent support. TiVo Streams are working great after latest update. Using Beta for Button Mapper which wife is dependent on. ATSC 3 seems to work reliably now. The TiVo streams seem to like wired ethernet over my home mesh. However the speed on the wifi is 300 Mbps with low latency/jitter. Not sure why unless their wifi is bad. Ipads don't see this issue.

I am seeing a stream crash when Frndly goes to commercial insertion on their stream. You have to bump the channel up or down for it to resume.

I am setting up an Apple TV today in a Sandbox today and will watch it for the same issue. FYI, I was a corporate engineering manager for a very large TV group for decades.

#2

Please submit diagnostics when this happens

#3

I'm seeing the same issue on my Tivo's. I had two running today and when I walked past them, they were both stuck on the same coffee cup. Just did it again as I type this. I just submitted my diagnostics on it..

#4

Fixed in next dvr prerelease (v2022.01.19.2317)

#5

Thank you. I'm assuming that should be any minute now being you have been pushing updates all day. We really appreciate your efforts with trying to correct an issue you didn't create. The ultimate butterfly effect!

#6

Still seeing freezes on Frndly Weather Channel. Log submitted.

Tnx,

Jim

2022/01/20 09:01:40.325857 New diagnostic log submitted under 60110d6d-fbc0-4603-9c9f-b82a5b3330b9

#7

Try v2022.01.21.2231

#8

Weather Channel looks good. Seeing same issue on Channel 6776, Weather Nation and a few other TVE channels. Frndly looks good.

#9

Could you make a list of the channels?

#10

Oxygen does it alot.

#11

I am sure there are a lot.

I have seen it on the following:

6022
6063
6033
6060
6073
6776

Tnx,

Jim

#12

You can also add Channel 6016, CMT.

Thanks

#13

What exactly is happening and can you submit diagnostics after it does

#14

Please let me know if the latest build fixes CMT and Oxygen

#15

Will do. What's the build number?

#16

Latest build (DVR Prerelease) is listed here DVR Pre-Release Notes - #224 by fancybot

#17

Thank you!

#18

Oxyen stopped and went to a black screen. If I hit play, it starts playing again. I just submitted the logs below.

2022/01/24 22:51:03.632861 New diagnostic log submitted under a151b1de-bef8-4d07-88f7-f2c078031cf9
2022/01/24 22:51:06.259948 New diagnostic log submitted under 10c81005-cc20-49c6-b2bf-eb6f7e477451
2022/01/24 22:51:09.447606 New diagnostic log submitted under 2464d656-3774-4a80-b45f-8189fc972a39
2022/01/24 22:51:12.767340 New diagnostic log submitted under 0bfe5139-8a9a-476b-85b8-ed2e153882a7