I'm getting the error (in attached pic) when trying to remotely connect with my new TS4K. I have a FireTV that connects fine.
Any ideas (besides rude comments from the TS4K haters!)?
Thanks!
One additional piece of info. I can access the dvr just fine from inside the house on the home network. I just get this error when trying from inside the trailer on the local trailer network.
Toggle remote access on your dvr I reset your domain
Can you submit diagnostics from Settings > Support after seeing the error
How do I get to that screen if I can't get to the main interface of the app? Or do you mean from the server?
You can do it via the Help button
Thanks! just submitted it.
Uploading a new beta with possible fix
I tried it again and I'm still getting the error. I'm uninstalling/reinstalling the app on the TS4K right now.
Can you submit diagnostics with the new build. Does it say 5.15.2113 in Settings > Support > About ?
Submitted diagnostics. Yes, it's 5.15.2113.
Still getting the same error. Tried connecting over a different remote network... just to rule out issues with previous remote network... and I'm still getting the same error/issue.
Anyone have any suggestions?
This is a bug in the app. We are working on a fix.
Ok, sounds good. Thanks for the update!
This is fixed in beta v5.18.2100
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