Gracenote not updating

This was raised earlier in this thread , but it's more general. It looks like guide data hasn't been updated in a few days, based on stale data, and the data itself ending earlier than the normal 14 days.

My guide data end 4/12/26 so I'm not seeing an issue. Have you forced a download?

Many.

I would expect at least a little data out to 14th or 15th today, too.

I just forced a download. Log says last guide data downloaded was 4/13/2026 at 2:00 am. Log also says "reached end of available guide data." Nothing you can do about that but wait for Gracenote to get updated.

But, Gracenote itself is updating, per this post

Check that thread - the same thing happened a week+ ago, and @maddox confirmed it was fixed on the gracenote end.

Easy check here - look on TBS for teams in the final 4 this coming Saturday. If you see TBA, the channels pull of gracenote isn't updating

Reported that again
March Madness Recording - Playground / Advanced Passes - Channels Community

I'm seeing the same as Morris. Admittedly, I'm also not a huge college basketball fan. I would imagine that college madness or whatever they call it would be difficult to keep up with for an EPG provider.

2 different issues, not sure if they're a gracenote issue or a CDVR gracenote API issue

  • reached end of available guide data
  • Channels DVR not getting the updated guide data gracenote has for March Madness and others with Teams TBA

The first one happens occasionally and straightens itself out
The second one has been ongoing as long as I can remember

Now that you mention it, I think recall some similar problems with NFL Football during the playoffs.

This isn't what's happening though.

Gracenote itself has been updated for days now. The NCAA games are only a good example because they prove it's not a guide length issue - it's simply not updating in Channels.

I also don't understand why everyone is discounting the "reached end of available guide data" issue - it's a 2nd symptom of the same problem, this time.

I can't be the only one to notice that Channels usually pulls guide data out to 2 weeks + 2ish days, normally. My guide data currently ends at morning of April 12, so it hasn't received anything new for a few days now. Amazingly, this lines up perfectly with the NCAA games not being updated either.

Then that's a problem that the Channels developers should probably get on top of. I will mention that I checked guide data again just now and it was still stuck at 4/12 6pm, same exact place it was yesterday. I forced a re-download of guide data just now for sources and now it goes as far out as 4/14 6 pm or so, so it updated 2 days all in one shot. So your observation (and chDVRuser's) appears to be correct, there could be more than one thing wrong here.

I ran a quick comparison against SageTV OTA epg that I buy from Schedules Direct and I see on the SageTV system I surprisingly have guide data out thru 4/17 6pm. That's 3 days more than Channels DVR currently offers, for what it's worth.

I haven't seen much developer activity here in the forum over the last 5 days. Might want to email support.

The furthest my guide goes to is Saturday, 04/11/2026 and hasn't updated in several days. Usually we get about 14 days worth of data, so I agree that something appears to be wrong with Gradenote @maddox or @tmm1 are you aware or seeing this issue as well?

This has confirmed to be fixed. Please try doing a full guide download.

2 Likes

I tried a full download this morning before posting and it didn't pull anything past 4/11. Took a coffee break, came back and saw it was automatically downloading guide updates that now go to 4/16. Looks to be resolved for me, thank you!

Confirmed better again - thanks @maddox