Guide Download Error

Channels DVR Server
#2

Yes, also having guide download issues, the DVR is now unusable.

Log errors:

2025/03/21 10:42:43.957476 [DVR] No listings for GBR-1000021-DEFAULT (0 airings, 0 groups); starting indexer..
2025/03/21 10:42:44.121672 [ERR] No stations available in lineup GBR-1000021-DEFAULT during guide data download: GET: https://tmsdata.fancybits.co/v1.1/lineups/GBR-1000021-DEFAULT/channels: 503 Service Unavailable: "<h1>Service Unavailable</h1>"
2025/03/21 10:42:44.181122 [ERR] Failed to get placeholder channels for lineup GBR-1000021-DEFAULT: GET: https://tmsdata.fancybits.co/v1.1/lineups/GBR-1000021-DEFAULT/channels: 503 Service Unavailable: "<h1>Service Unavailable</h1>"
2025/03/21 10:42:44.193130 [IDX] Pruned 0 expired groups from GBR-1000021-DEFAULT in 83.5µs.
1 Like
#3

OK. Looks like a channels end issue then. I've emailed support.

#4

My guide data is fine

#5

My Guide data is still there, it just can't update it.

#6

My log shows the guide data updating.

#7

This seems to be intermittent. Not everyone is receiving 503 error codes from our guide provider.

We’re watching this.

#8

Mine has been trying all day at increasing time intervals to connect with no luck so far.

#9

I am also experiencing these issues with not being able to download guide data. I’m currently doing a new setup and adding a bunch of channels. I’m getting 503 errors when trying to download the guides and also when searching for Gracenote ID’s via Streaming Library Manager.

Guide Download Fail:

2025/03/21 12:38:44.420533 [DVR] Error fetching guide data: GET: https://tmsdata.fancybits.co/v1.1/lineups/USA-DITV-X/grid?startDateTime=2025-03-22T18:00Z&endDateTime=2025-03-23T00:00Z&enhancedCallSign=true&imageSize=Lg&imageAspectTV=4x3&stationId=105266,116454,69375,117460,69261,24025,133813,31760,69228,79783,90644: 503 Service Unavailable: "<h1>Service Unavailable</h1>"

Gracenote channel data fail in SLM:

[DEBUG | 2025-03-21 16:16:07,572] - http://192.168.1.xxx:8089 "GET /tms/stations/comedy%20central HTTP/1.1" 503 148

I’m based in the UK (if that makes any difference at all) and it started about 7 or 8 hours ago.

#10

Me too. Might be a red herring, but that's 100% of those of us who have reported problems are from the UK.

#11

Any important servers near Heathrow Airport?! :upside_down_face:

#12
Me too, I’m in the UK.
1 Like
#13

To help us identify what's going on with these issues, if you're having this problem are you:

  • In the UK
  • In the US
  • Elsewhere

0 voters

#14

Italy here. Getting 503s.

#15

I just ran my channels through a VPN in the US and I was able to download the guide data. This does seem to be related to some sort of region or routing issue.

#16

just did the same thing and can confirm that my guide data also manages to download without issue when my Channels container is routed through a US VPN - and promptly fails again when connected back to UK

#17

seems to be working again now

#18

Working again here too.

1 Like
#19

Yep, seems to be sorted for me too.

#20

Worked this morning for me in the UK, will keep an eye on it though!

1 Like
#21

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.