If I’m scrolling down or right through the guide (especially when filter is set to All Channels) the selection will really quickly scroll to the bottom or right of the guide. I can never scroll the whole guide without this happening a few times.
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I’ve experienced this too. If I scroll downwards more than two or three channels at a time it’ll suddenly jump to the bottom of the guide and then go back up (of its own accord) to roughly where I was when I started scrolling.
Very strange, can you make a quick video of this happening?
I’ll be home in 15mins. I’ll take a quick vid on my iPhone and email it to you.
Can’t get it to do it when navigating up and down, but it does seem to do it when scrolling back and forth. I’m using my TV’s own button style remote so it’s not the way I’m swiping on the Apple touch remote. For some reason it wants to swerve up or down when scrolling left or right. Sent the vid to the support@getchannels email address. Title is “Vid of guide issues”
Didn’t receive the email yet.
Maybe you can upload to dropbox, google drive, or similar file sharing service?
@robflate Which remote are you using when you see this issue?
I’m using the Siri Remote with sensitivity set to Medium. Here’s a video of it happening with SD EPG;
https://dl.dropboxusercontent.com/u/199039/IMG_0789.m4v
In the video it jumps to the bottom twice. It jumps back to where it was when I scroll up on the trackpad. This is Channels ATV Beta 2016 (10.14.2054).
I’m having a really hard time reproducing this issue.
Does it happen consistently at the same spot in the guide? Instead of swiping on the Siri remote, can you try tapping the top/bottom part of the remote so focus moves up/down one row at a time. Does it always jump to the bottom when you select a certain cell. And then if you tap up, does it return the same row it was previously on?
Found a possible fix but hard to confirm since I don’t see the issue myself.
Try the latest beta and let me know if it is still happening.
Would love some confirmation here if you get a chance to test the latest beta tonight.
Not on the beta
The problem I had before seems to be fixed but now I have another problem. See the video;
https://dl.dropboxusercontent.com/u/199039/IMG_0816.m4v
- At 0:07 the selection highlight disappears off screen.
- At 0:23 the selection highlight disappears off screen and doesn’t come back but the show descriptions continue to cycle through.
Using Siri remote set to Medium.
Same here. Other issue resolved but occasionally I go off screen when scrolling. I’ve only had it one today. My top shelf on the TVOS home screens gone too.
When the highlight disappears off screen, is it always below the screen? Or does it disappear “above” the screen sometimes as well?
On the latest beta I can’t recreate the issue so whatever you did seems to have fixed it. Thanks.
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Awesome, thank you for testing and confirming the fix.