Guide no longer working after beta app update on Oct 3 on CCwGTV

After today's update (Oct 3) to beta app on chromecast with google tv, Guide shows only a category, for example "Movies". Older non-beta app works ok.

Can you clarify what you mean

1 Like

In the beta app when I select Guide on the leftmost menu (where you also see TV Shows, Schedule, etc) a single entry appears saying "Movies" and in the middle of the screen "No Movies. No channels are currently playing anything in this category. Try another one." If I select the down arrow beside the category a list of categories appears saying "Sports, Drama, New, Kids", all of which display the same message. Before today's app update selecting Guide would show my OTA channels and the programs scheduled over the next several hours.

Could you install the beta app (via Settings > Support) and see if it has the same behavior

That's how I got the update this morning. I tried again and it says the beta app is up-to-date.

FWIW - the same problem resulted when I updated the beta app on my Sony A80J with Google TV.

Does it happen on both On Now and Guide or only the Guide?

Both.

1 Like

Please submit diagnostics

Done.

I need diagnostics from the CCwGTV under Settings > Support on the TV

Wasn't sure which problem area to select. Selected Guide Data. If you need a different category let me know.

I deleted all Channels app versions on all three devices (2 CCwGTV and a Sony wGTV) and reinstalled the beta app as of 10-7-2022. Everything works now.

This topic should be closed now.

1 Like

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.