Guide not updating November 2024

Channels Android TV
#1

For the past few months now the guide on my Shield is usually out of date. We have it set to view a particular channel when Channels starts up, but when I exit from that channel the guide could be as much as a day old (note the time top right vs guide).

20241113_111646~2
20241113_111646~21920×1167 160 KB

About a minute later it updates one channel but not the rest. This can go on for quite a while. Note this has been seven minutes with only the one channel updated.

20241113_112347~2
20241113_112347~21920×993 110 KB

Speed test doesn't show network problems. Reboot doesn't help.

analiti
analiti819×389 50.2 KB

The log shows a lot of successful guide fetches at 9:01am (while a channel was being played). Between 9:01 and these screenshots the only thing in the log is some default routes found, nothing at the time of these screenshots. FYI I uploaded a diagnostics accidentally while trying to find the logs.

The workaround so far to get the log to update in a reasonable time has been to go to On Now then back to Guide. This shouldn't be necessary.

Does anyone else experience this? Is there a fix?

#2

When that occurs try going to all channels guide and it should repopulate guide. If it doesn't force close app and reopen channels app and guide should be back. There's also an issue that causes a similar issue where with no guide in the app and the server page won't load sources and stuck at updating guide from experience that happens when the send of a source's epg data gets interrupted during downloading the xml epg file (EOF error in logs). To fix it easiest to instantly get guide to pop back up is to from channels DVR server data folder is to delete the incomplete xml file and poof guide is back and can easily login again from remote location. Then you just have to tell server to reget guide data and it should grab the complete xml file in question. I had to add this because an earlier post today was closed without actually knowing what the cause was and were wrong in assumption on what was the cause. Hopefully they see the explanation and cause I've posted here.