Guide not updating on latest release

What does the Log say from this morning when it downloaded guide data?

And what about the Activity section on the Settings tab?

2017/05/11 17:17:06 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-11 5:00PM
2017/05/11 17:17:14 [DVR] indexed 645 airings (92 channels) [7s fetch, 0s index]
2017/05/11 17:17:16 [DVR] indexed 49 movies (16 channels) [1s fetch, 0s index]
2017/05/11 17:17:16 [DVR] pruned 69 replaced airings in 0s.
2017/05/11 17:17:16 [IDX] Error during request: proto: required field “” not set
2017/05/11 17:17:16 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-11 5:00PM
2017/05/11 17:17:18 [DVR] Error indexing airings: proto: required field “” not set
2017/05/11 17:17:19 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-11 11:00PM
2017/05/11 17:17:25 [DVR] indexed 696 airings (92 channels) [5s fetch, 1s index]
2017/05/11 17:17:26 [DVR] indexed 40 movies (14 channels) [1s fetch, 0s index]
2017/05/11 17:17:26 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-11 11:00PM
2017/05/11 17:17:28 [DVR] Error indexing airings: Corruption: bad entry in block
2017/05/11 17:17:28 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-12 5:00AM
2017/05/11 17:17:30 [DVR] Error indexing airings: Corruption: bad entry in block
2017/05/11 17:17:30 [IDX] Error during request: unexpected EOF
2017/05/11 17:17:30 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-12 5:00AM
2017/05/11 17:17:38 [DVR] Error indexing airings: proto: required field “” not set
2017/05/11 17:17:38 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-12 11:00AM
2017/05/11 17:17:44 [DVR] indexed 629 airings (92 channels) [4s fetch, 0s index]
2017/05/11 17:17:45 [DVR] indexed 39 movies (15 channels) [1s fetch, 0s index]
2017/05/11 17:17:45 [DVR] pruned 75 replaced airings in 0s.
2017/05/11 17:17:45 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-12 11:00AM
2017/05/11 17:17:47 [DVR] Error indexing airings: Corruption: bad entry in block
2017/05/11 17:17:47 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-12 5:00PM
2017/05/11 17:17:53 [DVR] indexed 601 airings (92 channels) [5s fetch, 0s index]
2017/05/11 17:17:55 [DVR] indexed 55 movies (21 channels) [1s fetch, 0s index]
2017/05/11 17:17:55 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-12 5:00PM
2017/05/11 17:17:57 [DVR] Error indexing airings: Corruption: bad entry in block
2017/05/11 17:17:58 [DVR] Rule ‘Blue Bloods’ found 1 new airings
2017/05/11 17:17:58 [DVR] queued recording job 1494615600-49 (EP012801050055)
2017/05/11 17:17:58 [IDX] Pruned 350 expired airings from USA-TX57921-X in 482.8742ms.
2017/05/11 17:17:58 [DVR] Waiting 1h42m1.0258626s until next job 1494547200-120 MLB Baseball
2017/05/11 17:17:59 [IDX] Pruned 2150 expired airings from USA-OTA75707 in 1.2171066s.
2017/05/11 17:22:58 [DVR] Error during search: proto: required field “” not set
2017/05/11 17:24:11 [DVR] Error during search: proto: required field “” not set
2017/05/11 17:38:28 [NAT] Successfully mapped port 8089 using natpmp
2017/05/11 18:00:00 [TNR] Closed connection to 131F22F1 for ch567

Your OTA guide database has become corrupted somehow.

Can you email me the file c:\programdata\channelsdvr\data\channels-dvr.log to [email protected]

To fix this issue, you can:

  1. shut down dvr, by clicking the dvr icon in the system tray area and selecting Exit

  2. go to c:\programdata\channesdvr\data\

  3. delete USA-OTA75707.groups and USA-OTA75707.airings

  4. click start menu, type channels dvr to start server again

sent

deleted those files still the same. Missing guide data.

Wait a few minutes for guide data to redownload. You should see Log and Activity say downloading…

It has been 45 minutes

What does the log say? Did it try to download guide data?

2017/05/11 19:09:04 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-11 7:00PM
2017/05/11 19:09:10 [DVR] indexed 649 airings (92 channels) [5s fetch, 0s index]
2017/05/11 19:09:11 [DVR] indexed 44 movies (14 channels) [0s fetch, 0s index]
2017/05/11 19:09:11 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-11 7:00PM
2017/05/11 19:09:13 [DVR] indexed 131 airings (16 channels) [2s fetch, 0s index]
2017/05/11 19:09:14 [DVR] indexed 3 movies (1 channels) [0s fetch, 0s index]
2017/05/11 19:09:14 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-12 1:00AM
2017/05/11 19:09:24 [DVR] indexed 738 airings (92 channels) [8s fetch, 1s index]
2017/05/11 19:09:25 [DVR] indexed 40 movies (13 channels) [1s fetch, 0s index]
2017/05/11 19:09:25 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-12 1:00AM
2017/05/11 19:09:27 [DVR] indexed 133 airings (16 channels) [2s fetch, 0s index]
2017/05/11 19:09:28 [DVR] indexed 5 movies (3 channels) [0s fetch, 0s index]
2017/05/11 19:09:28 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-12 7:00AM
2017/05/11 19:09:37 [DVR] indexed 644 airings (92 channels) [8s fetch, 1s index]
2017/05/11 19:09:38 [DVR] indexed 37 movies (11 channels) [1s fetch, 0s index]
2017/05/11 19:09:38 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-12 7:00AM
2017/05/11 19:09:40 [DVR] indexed 105 airings (16 channels) [1s fetch, 0s index]
2017/05/11 19:09:40 [DVR] indexed 6 movies (4 channels) [0s fetch, 0s index]
2017/05/11 19:09:40 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-12 1:00PM
2017/05/11 19:09:43 [DVR] indexed 131 airings (16 channels) [2s fetch, 0s index]
2017/05/11 19:09:43 [DVR] indexed 3 movies (2 channels) [0s fetch, 0s index]
2017/05/11 19:09:43 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-12 1:00PM
2017/05/11 19:09:49 [DVR] Error indexing airings: Corruption: bad entry in block
2017/05/11 19:09:49 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-12 7:00PM
2017/05/11 19:09:57 [DVR] Error indexing airings: Corruption: bad entry in block
2017/05/11 19:09:57 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-12 7:00PM
2017/05/11 19:09:59 [DVR] indexed 126 airings (16 channels) [1s fetch, 0s index]
2017/05/11 19:09:59 [DVR] indexed 3 movies (1 channels) [0s fetch, 0s index]
2017/05/11 19:09:59 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-13 1:00AM
2017/05/11 19:10:09 [DVR] Error indexing airings: Corruption: bad entry in block
2017/05/11 19:10:09 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-13 1:00AM
2017/05/11 19:10:11 [DVR] indexed 133 airings (16 channels) [1s fetch, 0s index]
2017/05/11 19:10:12 [DVR] indexed 6 movies (4 channels) [0s fetch, 0s index]
2017/05/11 19:10:12 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-13 7:00AM
2017/05/11 19:10:20 [DVR] Error indexing airings: Corruption: bad entry in block
2017/05/11 19:10:20 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-13 7:00AM
2017/05/11 19:10:22 [DVR] indexed 137 airings (16 channels) [1s fetch, 0s index]
2017/05/11 19:10:22 [DVR] indexed 6 movies (5 channels) [0s fetch, 0s index]
2017/05/11 19:10:22 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-13 1:00PM
2017/05/11 19:10:30 [DVR] Error indexing airings: Corruption: bad entry in block
2017/05/11 19:10:30 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-13 1:00PM
2017/05/11 19:10:32 [DVR] indexed 93 airings (16 channels) [1s fetch, 0s index]
2017/05/11 19:10:32 [DVR] indexed 12 movies (5 channels) [0s fetch, 0s index]
2017/05/11 19:10:32 [DVR] Fetching guide data for 92 stations in USA-TX57921-X @ 2017-05-13 7:00PM
2017/05/11 19:10:38 [DVR] Error indexing airings: Corruption: bad entry in block
2017/05/11 19:10:38 [DVR] Fetching guide data for 16 stations in USA-OTA75707 @ 2017-05-13 7:00PM
2017/05/11 19:10:40 [DVR] indexed 106 airings (16 channels) [2s fetch, 0s index]
2017/05/11 19:10:42 [DVR] indexed 8 movies (4 channels) [1s fetch, 0s index]

Now it looks like USA-TX57921-X is corrupt too. Maybe shut down DVR again and just delete all of the USA* directories, then try again.

BTW I didn’t receive any log file on email earlier.

I deleted all directories when i did it before

I will try to resend log file

If it’s getting corrupted when downloading fresh guide data, that sounds like hardware failure. Either your C:\ is failing, or you have some bad RAM.

Both are brand new…how would I determine which is bad?

Did you build it yourself?

You can run a standard memory test to rule out any RAM issues:

https://technet.microsoft.com/en-us/library/ff700221.aspx?f=255&MSPPError=-2147217396

https://www.howtogeek.com/260813/how-to-test-your-computers-ram-for-problems/

yep. okay will try that. Thanks!

Could it be antivirus on access scanner?

I had a new stick of RAM that was bad. Thanks for the assist @tmm1!

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