HD Homerun and Tablo (Guide Duplicates)

#1

So I have made collections for both OTA-All, and OTA Locals for both HD Homerun Quattro and Tablo Quad Tuners, (8 Tuners) I have given priority to HD-Homerun

Why are some OTA channels showing duplicate in the guide, ????

I have tried removing both and readding, even making the guide for HD Homerun one zip code and another a diff zipcode but in same area. What causes this? Also it shows its recording on both those duplicate channels but the recording job only shows one, have close app and deleted cache. not sure what the issue is? I did a search as well and did not see this issue documented. For example

3.1 is not duplicated but 6.1. Is it a simple toggle somewhere ? I just want a straight list for HD Homerun and a straight collection for Tablo, is it the tablo beta implementation that is causing this. they are both on static DHCP from router, and definately registering on those IPS.

#2

What client device?

Duplicates are detected based on guide station id and callsign. Its possible they're different between the tuners for some reason. You'd have to look at the details, or submit diagnostics so we can look.

There is a toggle in the apps to combine duplicates.

#3

Stack by channel does not work, stack by guide does work, Now i cannot add channels to collections from tablo now, At first I could. i noticed the hd home run has a sync channel option whereas the tablo does not. Im sure there are not too many testing or using both hd homerun and tablo. They somewhat appear to be fighting with each other. To note: the are both on same zip code for OTA guide via channels . They were different because i thought that might fix the duplicate issue, but i searched community and that is the opposite, so they are back on the same guide from same zip code.

#4

Tuner Device Priority 1 - HD HomeRun Quattro HDHR5-4US Static IP 192.168.1.32
Tuner Device Priority 2 - Tablo Quad Tuner ( No HDMI) Static IP 192.168.1.30
Client Device - Android TV - Tivo Stream on Ethernet
Client Device - AppleTV Have not checked yet?
Client Device - 2019 Nvidia Shield Pro - Have not checked yet?
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#5

Support > Troubleshooting > Submit Diagnostics

#6

Emailed to channels thank you. 0ef47172-1bd8-458c-a945-34b6c64913ff .

#7

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