Help, Please!

Channels DVR Server Troubleshooting
#1

Long time user, fourth or fifth time caller. :wink:

My DVR is stuck. I was doing some network changes (adding VLANS and changing subnets.) Well it appears my Ubiquiti surveillance cameras changes addresses. Now, my Channels DVR is in a loop and cannot find any channel sources on the Settings page. It will not let me even send logs. The latest entries are...

2021/07/08 20:36:29.757645 [ERR] Failed to fetch station 43140: Get "http://data.tmsapi.com/v1.1/stations/43140?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:40007->192.168.1.87:53: i/o timeout
2021/07/08 20:36:29.757831 [ERR] Failed to fetch station 14948: Get "http://data.tmsapi.com/v1.1/stations/14948?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:40007->192.168.1.87:53: i/o timeout
2021/07/08 20:36:29.758022 [ERR] Failed to fetch station 58646: Get "http://data.tmsapi.com/v1.1/stations/58646?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:40007->192.168.1.87:53: i/o timeout
2021/07/08 20:36:49.764802 [ERR] Failed to fetch station 64549: Get "http://data.tmsapi.com/v1.1/stations/64549?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:54322->192.168.1.87:53: i/o timeout
2021/07/08 20:36:49.765293 [ERR] Failed to fetch station 58690: Get "http://data.tmsapi.com/v1.1/stations/58690?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:54322->192.168.1.87:53: i/o timeout
2021/07/08 20:36:49.765460 [ERR] Failed to fetch station 65025: Get "http://data.tmsapi.com/v1.1/stations/65025?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:54322->192.168.1.87:53: i/o timeout
2021/07/08 20:36:49.765630 [ERR] Failed to fetch station 94801: Get "http://data.tmsapi.com/v1.1/stations/94801?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:54322->192.168.1.87:53: i/o timeout
2021/07/08 20:36:49.765771 [ERR] Failed to fetch station 81901: Get "http://data.tmsapi.com/v1.1/stations/81901?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:54322->192.168.1.87:53: i/o timeout
2021/07/08 20:37:09.769815 [ERR] Failed to fetch station 67676: Get "http://data.tmsapi.com/v1.1/stations/67676?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:46994->192.168.1.87:53: i/o timeout
2021/07/08 20:37:09.770298 [ERR] Failed to fetch station 64241: Get "http://data.tmsapi.com/v1.1/stations/64241?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:46994->192.168.1.87:53: i/o timeout
2021/07/08 20:37:09.770460 [ERR] Failed to fetch station 45526: Get "http://data.tmsapi.com/v1.1/stations/45526?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:46994->192.168.1.87:53: i/o timeout
2021/07/08 20:37:09.770597 [ERR] Failed to fetch station 58690: Get "http://data.tmsapi.com/v1.1/stations/58690?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:46994->192.168.1.87:53: i/o timeout
2021/07/08 20:37:09.770750 [ERR] Failed to fetch station 80620: Get "http://data.tmsapi.com/v1.1/stations/80620?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:46994->192.168.1.87:53: i/o timeout
2021/07/08 20:37:29.773266 [ERR] Failed to fetch station 81449: Get "http://data.tmsapi.com/v1.1/stations/81449?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:53296->192.168.1.87:53: i/o timeout
2021/07/08 20:37:29.773812 [ERR] Failed to fetch station 58812: Get "http://data.tmsapi.com/v1.1/stations/58812?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:53296->192.168.1.87:53: i/o timeout
2021/07/08 20:37:29.773985 [ERR] Failed to fetch station 58780: Get "http://data.tmsapi.com/v1.1/stations/58780?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:53296->192.168.1.87:53: i/o timeout
2021/07/08 20:37:29.774117 [ERR] Failed to fetch station 62081: Get "http://data.tmsapi.com/v1.1/stations/62081?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:53296->192.168.1.87:53: i/o timeout
2021/07/08 20:37:29.774249 [ERR] Failed to fetch station 45526: Get "http://data.tmsapi.com/v1.1/stations/45526?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:53296->192.168.1.87:53: i/o timeout
2021/07/08 20:37:49.777956 [ERR] Failed to fetch station 62081: Get "http://data.tmsapi.com/v1.1/stations/62081?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:55335->192.168.1.87:53: i/o timeout
2021/07/08 20:37:49.778454 [ERR] Failed to fetch station 32645: Get "http://data.tmsapi.com/v1.1/stations/32645?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:55335->192.168.1.87:53: i/o timeout
2021/07/08 20:37:49.778649 [ERR] Failed to fetch station 60179: Get "http://data.tmsapi.com/v1.1/stations/60179?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:55335->192.168.1.87:53: i/o timeout
2021/07/08 20:37:49.778802 [ERR] Failed to fetch station 71799: Get "http://data.tmsapi.com/v1.1/stations/71799?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:55335->192.168.1.87:53: i/o timeout
2021/07/08 20:37:49.778953 [ERR] Failed to fetch station 61854: Get "http://data.tmsapi.com/v1.1/stations/61854?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:55335->192.168.1.87:53: i/o timeout
2021/07/08 20:38:09.782296 [ERR] Failed to fetch station 60316: Get "http://data.tmsapi.com/v1.1/stations/60316?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:50253->192.168.1.87:53: i/o timeout
2021/07/08 20:38:09.782827 [ERR] Failed to fetch station 61854: Get "http://data.tmsapi.com/v1.1/stations/61854?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:50253->192.168.1.87:53: i/o timeout
2021/07/08 20:38:09.783002 [ERR] Failed to fetch station 45507: Get "http://data.tmsapi.com/v1.1/stations/45507?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:50253->192.168.1.87:53: i/o timeout
2021/07/08 20:38:09.783144 [ERR] Failed to fetch station 58646: Get "http://data.tmsapi.com/v1.1/stations/58646?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:50253->192.168.1.87:53: i/o timeout
2021/07/08 20:38:09.783276 [ERR] Failed to fetch station 58718: Get "http://data.tmsapi.com/v1.1/stations/58718?api_key=x26sg2rpk8qyuyn9ddzwmsuu&lineupId=": dial tcp: lookup data.tmsapi.com on 192.168.1.87:53: read udp 192.168.112.37:50253->192.168.1.87:53: i/o timeout

I'm running Channels DVR natively on a Synology DS218+.

Thanks for your help!

#2

Well, it looks like it's trying to access a DNS server at 192.168.1.87, and isn't getting a response. Perhaps you need to double check your network topology, and see which devices have which settings, to narrow down where the issue is.

(I, too, am running a UI network, with UI Protect cameras, too, across multiple VLANs, and don't have any issues, so if you want to message me with some actual details, perhaps we can narrow this down.)

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#3

Thanks for the reply. Agreed - it is a bad DNS server, but I can't seem to change it. That is/was my pihole and now my pihole is upset with the new ip range. I moved the NAS to a VLAN that had public DNS servers. It got an IP address on the new subnet, but still is polling the local DNS server.

#4

I'm going to offer the universal first step: have you tried turning it off then on? Start your NAS from a cold boot to ensure that it is getting the proper settings and nothing held over. And if that doesn't work, you may need to manually change your network settings and adjust your routing tables.

#5

Ok - thanks. I have rebooted my UDMP, switches, Synology and APs multiple times. It seems the Channels Server is holding on to that DNS server as the Synology appears to be using a public one.

#6

I want to add, that I see your name a lot on this forum and I do appreciate your engagement and knowledge.

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#7

Is the Synology set with static DNS servers or is it DHCP?

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#8

I thought it was DHCP, but went and found it stuck on 192.168.1.87. I manually put it on a Cloudflare DNS server and we are back in business. Thanks to both of you for helping. This community is great.

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