Hulu Live Authentication Error

Channels DVR Server TV Everywhere
#1

Hello Devs,
Need guidance regarding an "all of a sudden" authentication issue with Hulu Live. A few weeks ago my IP changed and Hulu prompted to update location. The issue resolved itself without action on my end.

I initially thought it was the cause with Channel's authentication issue, but seems to be a different problem. I'm see in logs "login not found" - which can't be possible, as I'm able to watch Hulu Live on all devices - using this login. I have followed a previous solution of remove "TV Everywhere" from devices in Hulu. No change.

Please advise

Thank you...

2024/06/27 19:21:06.251091 [TVE] action=tvejs msg="hulu login not found"
2024/06/27 19:21:18.241893 [TVE] action=check_result
2024/06/27 19:21:18.250521 [TVE] action=auth_timed_out
2024/06/27 19:21:18.556239 [ERR] Could not start stream for TVE-Hulu ch6030 CNN: TVE: Cable provider authentication failed

#2

On the server web ui hit support > troubleshooting and verify all green checks. If it’s all green try rescanning the single channel under sources. If that fails go back to support and submit diagnostics.

#3

Thank you....all checks came back green...rescanned all channels for source - check marks for anything that had TVE source....submitted diags - Logs have been submitted as 4e0092b2-99ca-425d-938c-adf8eaf5b1e0.

#4

are you on the latest pre-release? The paramount family of channels have left TVE and figured if you get the update, there will be less for it to try and log into.

#5

No....I'm using Stable Release 2024.05.07.1442. I will try the pre-release.

#6

Thank you @rpaulmerrell - that suggestion resolved my issue.

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#7