I can no longer trust Channels to record series passes

Channels DVR Server
#1

Really upset. This weekend Channels missed not 1, not 2 but FIVE shows: 20/20 on KABC 7.1 and 4 world championship figure skating events on KNbC 4.1 (despite having 2 series passes both for 'figure skating' and 'title contains 'figure skating')

This is what I found in the logs:
2025/03/26 09:35:38.235383 [DVR] Deleting job no longer in the guide: '20/20' SH000000210000-1743220860 @ Fri Mar 28 9:01:00PM on ch=[7.1] (1743220860-40)
2025/03/26 09:35:38.240075 [DVR] Deleting job no longer in the guide: 'Figure Skating' EP000079214731 @ Sun Mar 30 10:00:00AM on ch=[4.1] (1743354000-7)

According to TV Guide and TV Tango, all shows were scheduled..
This is happening a lot in the past month or so. I am continually missing recordings, especially on KABC even though the series passes all include the channel number 7.1. My signal stats are all 100%.
Do I have to babysit all my recordings now to make sure they execute?
What gives?

#2

Cannot investigate or fix based on two log lines.

Please submit diagnostics

1 Like
#3

Logs have been submitted as 7dd1a47e-0879-4cff-b220-048a91fc65b8 .

#4

It seems we are at the mercy of Gracenote when it comes to guide data:

It would appear your guide data did not have those items in it anymore. So the scheduled job was removed.

I can't explain why it was no longer in the guide, as we don't control the guide data, we receive it from Gracenote.

Thanks,

  • Jon
1 Like