I keep getting error: The connection to the tuner was lost. Press play to try again

#1

I noticed it more when watching ESPN cause I'm attempting to watch the playoff games

#2

Have you submitted diagnostics from the app after you have this happen?

#3

Yes i did a few days ago but not recently

#4

And it plays the exact samw thing every time I turn to ESPN on multiple TVs

#5

The last diagnostics I see from you are from April 1st. Could you submit again from the app and also submit from the DVR?

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#6

just sent one again...so frustrating that I can't user ESPN at all....its is doing this on EVERY tv

1 Like
#7

any idea how I can get espn back?

#8

Are you able to change your DNS server to the DNS servers provided by your ISP?

If you download PingPlotter and then have it ping content-ausw2-ur-dtci2.uplynk.com over a period of time, what does the graph look like?

#9

i updated everything and it seems to be working today...I am going to change the DNS servers today cause that seems to be the only error in diagnostics

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#10

now my tuner isn't even being found and I am getting the connection to tuner lost again

1 Like
#11

The latest diagnostics I see are reporting from Fubo that the login or password is incorrect. I have just started a new pre-release build that will improve the error messages being reported for that.

If you are having additional problems, if you go into the DVR web interface and scan a single channel that you are having problems with and then submit diagnostics again, we can check those out.

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#12

how do you scan a single channel?

#13

Sources -> Manage -> Rescan Channels and then click the Gear next to a channel and select Rescan.

#14

oh ok...

#15

Im getting the same message on all of my tv everywhere channels, my hdhomerun channels work but nothing else

#16

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