Intermittent Connection Lost, Server misidentifies clients IP addresses as router 192.168.1.1

Channels DVR Server
#1

Hello,

After completely overhauling my network at home, I continue to have occasional crashes while watching Live TV. These errors typically occur after several hours of viewing. I have submitted diagnostic logs ed2ccaf1-f5b5-454f-b7e9-3347010acfb0.

I have a continuing problem with the Channels DVR server improperly identifying my client devices. The clients IP addresses always show 192.168.1.1, which is the address of my router interface. The client name as indicated on the server interface is typically shown as the most recently active device. All of my devices show proper separate and individual IP addresses when using any network diagnostic programs.

I have checked for double NAT and NAT loopback as possible sources of the erroneous IP addresses, and it appears that I have a single LAN with one solitary DNS server, which is the router. Every other aspect of my network seems to be working as it should. I have strong wifi connections and good throughput to all of the client devices.

#2

Are all your clients on the same network 192.168.1.x (assuming netmask of 255.255.255.0)

#3

Yes. All clients are 192.168.1.xx, with subnet mask 255.255.255.0
The network is Linksys Atlas Mesh system with a single router and two nodes.
The Server is a Synology DS920+ NAS, directly ethernet connected to the router.

#4

Check the IP configuration of your NAS.
What is the NAS IP address
What is the NAS network mask
What is the NAS default gateway
What are the NAS DNS servers

#5

The NAS has a static IP within my LAN. The subnet mask and DNS server default to the gateway, which is my router.

I managed to clear up the IP addressing issue by enabling a security option "Filter Internet NAT redirection" on the router.

Unfortunately, I'm still getting recurrent "Connection Lost. The connection to the tuner has been lost. Press play to try again. (Connection Reset)" errors.

#6

Try swapping the tuner network cable and if that does not fix it try a different port on your router or switch

#7

Seeing Connection Lost or Reset on a client is a generic message that something went wrong.
You have to look at the DVR Server log to see what happened.

I know they're working on improving the error messages to be more meaningful.

#8

Thanks, I'll try swapping around and changing out cables and ports.

#9

The only thing I see in the Server log at the time of the error is the following:

2024/01/22 14:05:28.770937 [SNR] Rewriter statistics for 192.168.1.161 (Shield TV Home) for ch9010 Weather Channel: discontinuity_detected=7 transport_errors=0 saw_pcr=true saw_pmt=true highest_pts=5172.712000
2024/01/22 14:05:28.771064 [SNR] Buffer statistics for 192.168.1.161 (Shield TV Home) for ch9010 Weather Channel: buf=0% drop=0%
2024/01/22 14:05:28.771174 [SNR] Streaming statistics for 192.168.1.161 (Shield TV Home) for ch9010 Weather Channel: timeouts=0 segment_timeouts=0 playlist_timeouts=0
2024/01/22 14:05:28.781572 [TNR] Closed connection to M3U-FRNDLY1 for ch9010 Weather Channel

#10

The client logs are showing “connection reset by peer” which is generally an indication something unusual is going on on the network.

#11

Thanks, Eric. I'll keep digging around on the network settings and connections to see if I can find something which might cause a disruption of the data flow.

#12

Try swapping the cable and port for your server and if the client is wired the client. Do you have a spare switch and/or router you can try?

#13

Thank you, Morris. I'll give your ideas a try tomorrow.

#14

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