Issue with apple tv and audio mode getting stuck in atmos

Beta Community Apple Beta
#1

Im pretty sure this is a channels issue as i cannot replicate this with any other app.

Setup
Appletv HDMI 1 -> Sony bravia -> earc hdmi 3 to Marantx nr1710
Channels uses default audio driver.

With channels:
audio mode switching works great, 5.1 OTA or imported movies, stereo TVE etc. Marantz will switch modes and then marantx remembers my post processing profile (dolby surround etc). Switching back and forth between stereo and 5.1 content is rock solid. So much so that simulated surround sounds the same as 5.1 to me.

My problem:
If I play ANYTHING that contains atmos audio (atmos plays fine) and then switch to stereo or 5.1 content, my marantz gets stuck in atmos mode for anything i play in channels.

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No matter what the source content it will play atmos. Then when i pause the video on Channels i hear a audio mode change click and it goes back to pcm

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Then i hit play and the marantz switches back to atmos.

My Troubleshooting:
Thinking this was a marantz/apple issue i tried similar tests with netflix with a mix of stereo, 5.1, and atmos content. Everything worked perfect. No audio issues whatsoever.

I also connected my appletv direct to my receiver with the same results so i know it isnt an earc issue.

Also while channels has the receiver stuck in atmos i can open netflix and the audio mode switching works perfect. Back to channels and problem is there.

My Workaround:
If I NEVER play atmos content, Channels works great. The only thing that i can do is reboot the appletv and then Channels works great... until i play anything atmos. Then i have to reboot again.

After a reboot
Everything is great

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@tmm1 @eric i submitted diags from appletv just now after i played atmos content and then switched to a tve recording where it stuck in atmos mode.

1 Like
#2

Just a suggestion, try AppleTV > AVR > TV.

#3

This is a problem with atmos in Channels app. Also happening on my Sonos

1 Like
#4

For what it’s worth, you can just force quit the app. You don’t need to restart the entire Apple TV.

1 Like
#5

I tried that as well. That was my first goto, i thought sure it was an earc issue.

Omg @maddox thank you!!!!! So much easier than rebooting the ATV. Is this just kind of "is what it is" due to the nonstandard video player channels uses with ATV?

#6

We hope not. It didn't used to be like this, and now it is.

We have just yet to track down the why, which prevents us from a fix.

#8

Happening on my Sonos as well and also impacts the Infuse Video Player - I feel like this bug or something similar always creeps back up in the initial TVos releases each year.

#9

I have this issue using lg g4 tv connected to Sonos arc ultra. When I play atmos and then go to a source non atmos my Sonos still reports the sound as atmos? Has this not been fixed in channels? I tried other apps and don’t have the issue.