Large section of programme not available in recording

Channels DVR Server Troubleshooting
#1

New user, so please excuse me if I'm missing something obvious.

I recorded a film but it's only showing up as a 20 minute duration. If I look at the recording in the WebUI I can see this information at the top of the "Edit Commercials" option:

#### Movies/Stuart Little (1999) 2019-07-20-1119.mpg

Recording ID #11 (Movie Feature Film, Comedy Fantasy Children)
Channel 14 FFOURHD (FILM4UK)
Duration 1 hr 40 min (+-4795 sec start, +0 sec end)

Processed an hour ago in 38 sec [comskip.log](http://10.14.2.25:8089/dvr/files/11/comskip.log)

The duration of 1h40 sounds reasonable so I presume the issue I have is something to do with the +4795 sec start (about 80 minutes of the 100 minutes). How can I get channels to recognise the full show (even if I have to manually skip adverts)?

Thanks

Andrew

#2

Please look at the Log tab to see if there were errors when the recording took place

#3

Thanks. This appears to be the relevant section:

2019/07/20 11:19:55 [DVR] Starting job 1563616800-ch14 Stuart Little (1999) on ch=[14]
2019/07/20 11:19:55 [DVR] Waiting 1h0m4.066384463s until next job 1563625200-6 Newsround
2019/07/20 11:19:56 [TNR] Opened connection to 12515BDE for ch14
2019/07/20 11:19:56 [DVR] Recording for job 1563616800-ch14 from 12515BDE ch14 into "Movies/Stuart Little (1999) 2019-07-20-1119.mpg" for 20m4.064311218s
2019/07/20 11:20:23 [DVR] Waiting 59m36.291300513s until next job 1563625200-6 Newsround
2019/07/20 11:25:00 [TNR] Closed connection to 12515BDE for ch204
2019/07/20 11:25:00 [DVR] Finished job 1563621300-6 Newsround
2019/07/20 11:25:00 [DVR] Waiting 54m59.361357988s until next job 1563625200-6 Newsround
2019/07/20 11:25:00 [DVR] Processing file-10: TV/Newsround/Newsround 2002-03-06 2019-07-20-1115.mpg
2019/07/20 11:25:01 [DVR] Running commercial detection on file 10 (TV/Newsround/Newsround 2002-03-06 2019-07-20-1115.mpg)
2019/07/20 11:27:20 [HLS] Starting transcoder for file9-ip10.14.5.190 at 0s from 10.14.5.190 (encoder=libx264, resolution=, deinterlacer=blend, bitrate=10000)
[h264 @ 0x26bb100] mmco: unref short failure
[mpegts @ 0x26b64c0] start time for stream 2 is not set in estimate_timings_from_pts
[mpegts @ 0x26b64c0] start time for stream 3 is not set in estimate_timings_from_pts
[mpegts @ 0x26b64c0] start time for stream 4 is not set in estimate_timings_from_pts
[mpegts @ 0x26b64c0] start time for stream 5 is not set in estimate_timings_from_pts
[mpegts @ 0x26b64c0] Dropped corrupted packet (stream = 2)
[h264 @ 0x26f5840] co located POCs unavailable
[h264 @ 0x26f5840] reference picture missing during reorder
[h264 @ 0x26f5840] Missing reference picture, default is 65502
[h264 @ 0x26f5840] reference picture missing during reorder
[h264 @ 0x26f5840] Missing reference picture, default is 65518
[h264 @ 0x26f5840] mmco: unref short failure
[libx264 @ 0x27aaa00] MB rate (734400000) > level limit (522240)
2019/07/20 11:27:39 [HLS] Stopping transcoder session file9-ip10.14.5.190 @ 6.957667s
2019/07/20 11:28:38 [DVR] Commercial detection finished with 2 markers.
2019/07/20 11:40:00 [TNR] Closed connection to 12515BDE for ch14
2019/07/20 11:40:00 [DVR] Finished job 1563616800-ch14 Stuart Little (1999)
2019/07/20 11:40:00 [DVR] Waiting 39m59.616015846s until next job 1563625200-6 Newsround
2019/07/20 11:40:00 [DVR] Processing file-11: Movies/Stuart Little (1999) 2019-07-20-1119.mpg
2019/07/20 11:40:00 [DVR] Running commercial detection on file 11 (Movies/Stuart Little (1999) 2019-07-20-1119.mpg)
2019/07/20 11:40:38 [DVR] Commercial detection finished with 4 markers.

It does look like there are errors so I presume that's what's caused the short recording

Thanks

Andrew

#4

The recording itself looks fine. The errors were from something else and are harmless.

I believe I know what's going on with the file. Do you mind posting a screenshot of the entire View Details popup for that recording?

#5

No problem - it's below. The filesize on disk matches the ~280MB reported in the View Details popup

image

#6

My guess is no tuners available at 10AM when the recording should have started.
Look back further in the log to 10AM for errors starting the recording.

2 Likes
#7

Aha good catch! The recording started late and only lasted 20 minutes.

1 Like
#8

I looked back at the log for 10AM and there was nothing there. I suspect what's actually happened is I queued it to start recording when there was only 20 minutes left! There's no reference before 1119 and around that time I was queuing up a load of stuff so I suspect it's entirely my fault. Thanks for the help tracking down - I'll know to look in the log in future!

#9

You can view the older logs by visiting http://x.x.x.x:8089/log?n=99999 (replace x.x.x.x with the IP of your DVR).

If there's no logs in there either, probably the DVR machine was off or had gone to sleep.