Missing channel logos

Many of my channels including one of the big terrestrial channels have no logo (and also never get thumbnails). E.g;

  • Channel 5 HD
  • ITV4+1
  • True Crime
  • Dave ja vu

Also, many other channels just show the logo and never get thumbnails.

UK User. Gracenote. HDHomerun Connect.

P.S. Is it best to post new topics for each bug/problem or is it better to lump them all in one topic?

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This happened on previous versions too. It maybe to do with Gracenote. If your using the TV guide mostly and not using the “on now” tab, try twitching to ariel feed for your program info rather than using Gracenote, this’ll help with guide info, although you will loose the flashy pictures on the “on now” tab.

Thanks! The DVB guide is way better than Gracenote. Now if only Channels could augment the DVB guide with the thumbnails from Gracenote. As far as I can tell, Channels already does this the other way round by filling in missing channels on Gracenote with info from the DVB EPG.

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One annoying thing about using the DVB EPG is that some logos do not appear on the Top Shelf even though they appear within the Channels app. E.g BBC One HD, ITV1 HD (London), Channel 4 HD etc. Anyone else had this?

Also, I wish the channel logos didn’t appear inside the TV set graphic on the Top Shelf and On Now tab. It makes them less readable and harder to quickly scan with your eyes imho. The channel logos are instantly recognisable to millions of people and the TV set graphic diminishes that recognition and makes the beautiful interface messy. The logos aren’t inside the TV set graphic on the guide tab and it’s a way more readable screen.

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Yeh, you can scroll about a week ahead now using the DVB info. I find it’s much better. Still some bugs but a really good improvement. Doubt I’ll use the on now tab anymore, but nice to keep it around in case the Gracenote info improves, then I can switch back and keep all the glossy pics and stuff.

Yep this annoys me too, it looks like puke - the SD ones look great but info is bad :frowning:

Can you post a photo of what the top shelf looks like?

The logos are not high resolution, so we can’t show them by themselves up there. They’ll look pixelated and ugly. The top shelf also does not support transparent images, and the logos are all transparent. We might be able to switch back to the previous non-purple background on the top shelf if that helps.

We’ve tried to go to great lengths to make stuff usable for UK users with the DVB and Gracenote options. The gracenote data, for instance, requires a monthly per-user license that we pay for even though we don’t charge a monthly fee for our app.

At the end of the day, though, the best solution is to use the SiliconDust data. The images and logos in that database are much better than anything else available. Hopefully SiliconDust can manage to sort out the channel mapping errors in the near future…

Thanks...I won't hold my breath for SD to fix the data :wink: but thanks for providing alternatives in the app.

Here's my top shelf;

Notice how Channel 4 HD has no logo but within the app, it has a logo;

I've also included my Top Shelf from an app called iPlayTV. It uses images with transparent backgrounds (you can see through to the grey background).

I think they use this logo database which uses transparent PNGs;

http://www.thelogodb.com/browse.php?p=212

Top shelf should be showing logos again in the latest beta.

Thanks for the screenshot of the other app. I’ll see if we can redesign our top shelf placeholders to use a different color and the narrow style.