Missing Guide Data - USA-MA65213-X

Beta Community DVR Beta
#1

For the past two days I’ve had guide data missing for many of my channels on both the ATV and the DVR Web UI. I’ve forced a re-download of the guide data by deleting my provider via the trash can icon and re-adding it. This temporarily fixed the data for last nights listings, but today the issue is back.

Provider: USA-MA65213-X

I’ve noticed a couple of “504 Gateway Timeout” messages during guide data downloads in the logs, but everything else looks good.

2017/01/15 04:59:57 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-15T04:30-05:00
2017/01/15 05:01:12 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-15T10:30-05:00
2017/01/15 05:02:05 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-15T16:30-05:00
2017/01/15 05:03:04 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-15T22:30-05:00
2017/01/15 05:04:48 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-15T04:30-05:00
2017/01/15 05:05:48 [DVR] Error fetching movie data: invalid response for /movies/airings?lineupId=USA-MA65213-X&api_key=&startDateTime=2017-01-15T04:30-05:00&endDateTime=2017-01-16T04:30-05:00&imageSize=Lg: 504 Gateway Timeout
2017/01/15 05:05:48 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-16T04:30-05:00
2017/01/15 05:06:45 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-16T10:30-05:00
2017/01/15 05:07:19 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-16T16:30-05:00
2017/01/15 05:08:19 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-16T22:30-05:00
2017/01/15 05:09:18 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-16T04:30-05:00
2017/01/15 05:10:32 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-17T04:30-05:00
2017/01/15 05:11:19 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-17T10:30-05:00
2017/01/15 05:11:58 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-17T16:30-05:00
2017/01/15 05:12:57 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-17T22:30-05:00
2017/01/15 05:13:47 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-17T04:30-05:00
2017/01/15 05:14:47 [DVR] Error fetching movie data: invalid response for /movies/airings?lineupId=USA-MA65213-X&api_key=&startDateTime=2017-01-17T04:30-05:00&endDateTime=2017-01-18T04:30-05:00&imageSize=Lg: 504 Gateway Timeout
2017/01/15 05:14:47 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-18T04:30-05:00
2017/01/15 05:15:37 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-18T10:30-05:00
2017/01/15 05:16:30 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-18T16:30-05:00
2017/01/15 05:17:24 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-18T22:30-05:00
2017/01/15 05:18:10 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-18T04:30-05:00
2017/01/15 05:18:54 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-19T04:30-05:00
2017/01/15 05:19:52 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-19T10:30-05:00
2017/01/15 05:20:32 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-19T16:30-05:00
2017/01/15 05:21:15 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-19T22:30-05:00
2017/01/15 05:22:02 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-19T04:30-05:00
2017/01/15 05:23:02 [DVR] Error fetching movie data: invalid response for /movies/airings?lineupId=USA-MA65213-X&api_key=&startDateTime=2017-01-19T04:30-05:00&endDateTime=2017-01-20T04:30-05:00&imageSize=Lg: 504 Gateway Timeout
2017/01/15 05:23:02 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-20T04:30-05:00
2017/01/15 05:24:05 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-20T10:30-05:00
2017/01/15 05:24:58 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-20T16:30-05:00
2017/01/15 05:25:57 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-20T22:30-05:00
2017/01/15 05:26:44 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-20T04:30-05:00
2017/01/15 05:27:58 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-21T04:30-05:00
2017/01/15 05:29:00 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-21T10:30-05:00
2017/01/15 05:29:43 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-21T16:30-05:00
2017/01/15 05:30:30 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-21T22:30-05:00
2017/01/15 05:31:29 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-21T04:30-05:00
2017/01/15 05:32:22 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-22T04:30-05:00
2017/01/15 05:33:15 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-22T10:30-05:00
2017/01/15 05:34:00 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-22T16:30-05:00
2017/01/15 05:35:06 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-22T22:30-05:00
2017/01/15 05:35:49 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-22T04:30-05:00
2017/01/15 05:36:34 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-23T04:30-05:00
2017/01/15 05:37:22 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-23T10:30-05:00
2017/01/15 05:38:18 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-23T16:30-05:00
2017/01/15 05:39:14 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-23T22:30-05:00
2017/01/15 05:40:14 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-23T04:30-05:00
2017/01/15 05:40:50 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-24T04:30-05:00
2017/01/15 05:41:37 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-24T10:30-05:00
2017/01/15 05:42:28 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-24T16:30-05:00
2017/01/15 05:43:15 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-24T22:30-05:00
2017/01/15 05:43:59 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-24T04:30-05:00
2017/01/15 05:44:35 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-25T04:30-05:00
2017/01/15 05:45:19 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-25T10:30-05:00
2017/01/15 05:46:02 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-25T16:30-05:00
2017/01/15 05:46:41 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-25T22:30-05:00
2017/01/15 05:47:23 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-25T04:30-05:00
2017/01/15 05:48:00 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-26T04:30-05:00
2017/01/15 05:48:47 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-26T10:30-05:00
2017/01/15 05:49:46 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-26T16:30-05:00
2017/01/15 05:50:36 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-26T22:30-05:00
2017/01/15 05:51:22 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-26T04:30-05:00
2017/01/15 05:51:57 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-27T04:30-05:00
2017/01/15 05:52:43 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-27T10:30-05:00
2017/01/15 05:53:23 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-27T16:30-05:00
2017/01/15 05:54:22 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-27T22:30-05:00
2017/01/15 05:55:30 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-27T04:30-05:00
2017/01/15 05:56:00 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-28T04:30-05:00
2017/01/15 05:56:42 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-28T10:30-05:00
2017/01/15 05:57:41 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-28T16:30-05:00
2017/01/15 05:58:15 [DVR] Fetching guide data for USA-MA65213-X @ 2017-01-28T22:30-05:00
2017/01/15 05:58:51 [DVR] Fetching movie data for USA-MA65213-X @ 2017-01-28T04:30-05:00
2017/01/15 05:59:26 [IDX] Pruning replaced airings…
2017/01/15 06:00:06 [IDX] Finished pruning 9610 airings.
2017/01/15 06:00:06 [IDX] Pruning expired groups…
2017/01/15 06:00:06 [IDX] Finished pruning 0 groups.
2017/01/15 06:00:06 [IDX] Pruning expired airings…
2017/01/15 06:00:12 [IDX] Finished pruning 565 airings.

#2

The missing data issue has been reported by a number of users. We are trying to figure out what’s causing it.

After you refresh guide data, can you check if there is proper data for the next day or so. I would like to know if the data is downloaded and disappears later, or if it never gets downloaded in the first place.

#3

Saw this in the log as well:

2017/01/15 13:46:03 [Recovery] panic recovered:
GET /devices/131D7ADC/guide?time=1484505956&duration=10800 HTTP/1.1
Host: 10.0.1.201:8089
Accept: /
Accept-Encoding: gzip, deflate
Accept-Language: en-us
Authorization:
Connection: keep-alive
User-Agent: Channels%20Beta/1.15.345 CFNetwork/810.2.9 Darwin/16.3.0

write tcp 10.0.1.201:8089->10.0.1.10:54349: write: broken pipe
/home/vagrant/go/src/runtime/panic.go:458 (0x4523e3)
/home/vagrant/channels-server-x86_64/.go/src/github.com/gin-gonic/gin/context.go:420 (0x4d6d0b)
/home/vagrant/channels-server-x86_64/http.go:1944 (0x42330d)
/home/vagrant/channels-server-x86_64/.go/src/github.com/gin-gonic/gin/context.go:97 (0x4d531a)
/home/vagrant/channels-server-x86_64/http.go:1905 (0x422c90)
/home/vagrant/channels-server-x86_64/.go/src/github.com/gin-gonic/gin/context.go:97 (0x4d531a)
/home/vagrant/channels-server-x86_64/http.go:206 (0x405e1d)
/home/vagrant/channels-server-x86_64/.go/src/github.com/gin-gonic/gin/context.go:97 (0x4d531a)
/home/vagrant/channels-server-x86_64/http.go:186 (0x404ed1)
/home/vagrant/channels-server-x86_64/.go/src/github.com/gin-gonic/gin/context.go:97 (0x4d531a)
/home/vagrant/channels-server-x86_64/.go/src/github.com/gin-gonic/gin/recovery.go:45 (0x4e4caa)
/home/vagrant/channels-server-x86_64/.go/src/github.com/gin-gonic/gin/context.go:97 (0x4d531a)
/home/vagrant/channels-server-x86_64/.go/src/github.com/gin-gonic/contrib/sessions/sessions.go:65 (0x6431c9)
/home/vagrant/channels-server-x86_64/.go/src/github.com/gin-gonic/gin/context.go:97 (0x4d531a)
/home/vagrant/channels-server-x86_64/.go/src/github.com/gin-gonic/gin/gin.go:284 (0x4db36e)
/home/vagrant/channels-server-x86_64/.go/src/github.com/gin-gonic/gin/gin.go:265 (0x4dac50)
/home/vagrant/go/src/net/http/server.go:2202 (0x5cb1dd)
/home/vagrant/go/src/net/http/server.go:1579 (0x5c7ae7)
/home/vagrant/go/src/runtime/asm_amd64.s:2086 (0x483531)

#4

The next couple of days worth of data looks good. When I refreshed last night, today’s data look ok as well. So it looks like it’s getting removed at a later time…

#5

Ok please let me know if it disappears tonight or tomorrow. Hopefully we can find a pattern.

#6

Although this may have nothing to do with it… but something like this I would maybe look at and double check the timezone and clock settings for the DVR server…[One possibility is that it is downloading, but when a cleanup process starts it sees the date as already expired and removes the items]

#7

I’ll add in my missing data as well. From the logs it appears the guide data was downloaded:

2017/01/15 05:00:09 [DVR] Fetching guide data for USA-OTA33967 @ 2017-01-15T05:00-05:00
2017/01/15 05:00:14 [DVR] Fetching guide data for USA-OTA33967 @ 2017-01-15T11:00-05:00
2017/01/15 05:00:18 [DVR] Fetching guide data for USA-OTA33967 @ 2017-01-15T17:00-05:00
2017/01/15 05:00:23 [DVR] Fetching guide data for USA-OTA33967 @ 2017-01-15T23:00-05:00
2017/01/15 05:00:28 [DVR] Fetching movie data for USA-OTA33967 @ 2017-01-15T05:00-05:00
2017/01/15 05:00:31 [DVR] Fetching guide data for USA-FL61795-X @ 2017-01-15T05:00-05:00
2017/01/15 05:01:36 [DVR] Fetching guide data for USA-FL61795-X @ 2017-01-15T11:00-05:00
2017/01/15 05:02:27 [DVR] Fetching guide data for USA-FL61795-X @ 2017-01-15T17:00-05:00
2017/01/15 05:03:26 [DVR] Fetching guide data for USA-FL61795-X @ 2017-01-15T23:00-05:00
2017/01/15 05:04:07 [DVR] Fetching movie data for USA-FL61795-X @ 2017-01-15T05:00-05:00

But I’m missing all HD channel cable guide data between now and 5a tomorrow. After that all appears well…

#8

An interesting issue when there is no guide data for the top channel in the guide grid view, I am unable to scroll back to the top menu to select another view (on now, guide, recordings, etc); unless I used the menu button, I was stuck until I moved ahead to 5a, where there was guide data for my top channel in the guide to get back to the top menu)…