This morning many channels in the guide had empty entries for the current time. Later on the schedule, entries were filled in, usually at the time of the next, not currently airing program. See screenshot. Re-downloaded the guide, no change.
I have seen in these fora logs of the guide update process, where are those? I can't find them. I don't have any custom channels, just the FiOS lineup and related TVE. Can't tune to the channels with blank entries - until a program that does show in the guide is current.
Any ideas?
Thanks.
My daily morning guide updates look like this (if there's no errors)
2024/01/28 09:20:07.032209 [DVR] Indexed 20 channels (6720 airings + 300 replaced) with placeholders [6s index]
2024/01/28 09:20:07.311387 [DVR] Fetching guide data for 131 stations in USA-CA54023-X @ 2024-01-28 9:00AM
2024/01/28 09:20:10.655406 [DVR] indexed 885 airings (131 channels) [1s fetch, 1s index]
2024/01/28 09:20:11.618013 [DVR] indexed 57 movies (26 channels) [775ms fetch, 186ms index]
2024/01/28 09:20:11.752520 [DVR] pruned 108 replaced airings in 134ms.
2024/01/28 09:20:12.004756 [DVR] Fetching guide data for 143 stations in X-TVE @ 2024-01-28 9:00AM
2024/01/28 09:20:14.406830 [DVR] indexed 910 airings (143 channels) [849ms fetch, 1s index]
2024/01/28 09:20:15.449557 [DVR] indexed 65 movies (28 channels) [859ms fetch, 182ms index]
2024/01/28 09:20:15.606126 [DVR] pruned 118 replaced airings in 156ms.
...
2024/01/28 09:27:20.497429 [DVR] Fetching guide data for 131 stations in USA-CA54023-X @ 2024-02-13 3:00AM
2024/01/28 09:27:22.966561 [DVR] indexed 1049 airings (131 channels) [1s fetch, 1s index]
2024/01/28 09:27:23.592477 [DVR] indexed 20 movies (10 channels) [504ms fetch, 121ms index]
2024/01/28 09:27:23.607529 [DVR] Fetching guide data for 143 stations in X-TVE @ 2024-02-13 3:00AM
2024/01/28 09:27:26.097624 [DVR] indexed 1012 airings (143 channels) [1s fetch, 1s index]
2024/01/28 09:27:26.652091 [DVR] indexed 15 movies (8 channels) [507ms fetch, 46ms index]
2024/01/28 09:27:30.374069 [IDX] Pruned 0 expired groups from USA-CA54023-X in 282.932µs.
2024/01/28 09:27:30.400838 [IDX] Pruned 0 expired groups from X-TVE in 375.508µs.
2024/01/28 09:27:30.647399 [IDX] Pruned 4062 expired airings from X-TVE in 169ms.
2024/01/28 09:27:30.825930 [IDX] Pruned 3719 expired airings from USA-CA54023-X in 178ms.
It downloads 64 six hour blocks for a total of 16 days of guide data
Does the grid guide look complete on the dvr web UI?
No, the holes in the guide are pretty much the same on all clients.
In what folder is that file you pasted, what is its name? I’ve looked at *.log under the channels directory and cannot find that.
It's the Channels DVR Server log. channels-dvr.log
It's in the data folder of the folder where the executables are kept.
Look in the log to see where Channels is running from
2024/01/26 16:37:48.622986 [SYS] Starting Channels DVR v2024.01.26.1803 (linux-x86_64 pid:13521) in /var/packages/ChannelsDVR/target/channels-dvr/data
Mine is in /var/packages/ChannelsDVR/target/channels-dvr/data
Including the server web UI grid guide?
yes
You can view the log in a browser.
DVR web UI Support > Logs
To view more than the default last 1500 lines, see
https://getchannels.com/docs/getting-started/faqs/subscription/#how-can-i-view-more-of-the-channels-dvr-server-log
Thanks! Found mine (different since Windows). Many interesting things to investigate.
I see many timeouts and retries going for the guide data. So I have some LAN(/WAN) troubleshooting to do.
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I've got a scheduled task (Synology Task Manager) that looks for guide data fetch errors each day from the dvr logs.
curl -s "http://<dvr_ip>:<port>/log?n=5000" | grep -i "reached end of available guide data\|\[DVR\] Error fetching\|\[ERR\] Could not find series\|\[ERR\] Failed to download\|\[ERR\] Failed to fetch\|\[ERR\] Failed to request\|\[ERR\] No stations available\|\[ERR\] Unexpected m3u response\|\[WRN\] Retrying guide data" >>/volume1/arkives/EPGfetch_error.log
As I find new errors, I add them to the list.
It currently looks for these errors
reached end of available guide data
[DVR] Error fetching
[ERR] Could not find series
[ERR] Failed to download
[ERR] Failed to fetch
[ERR] Failed to request
[ERR] No stations available
[ERR] Unexpected m3u response
[WRN] Retrying guide data
Excellent, I'll adopt.
My channels-dvr.log is now over 4 gig, should I trim it down some? I doubt there's much of interest from 2 years ago.
Up to you. I don't bother with mine (using 5 servers).
If you do, make sure to stop/shutdown the Channels DVR Server before you trim the log.
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