Yes, I am referring to the app running on an Apple Tv
@maddox, @tmm1 what do I need to do to move some of these issues higher on the list? This has been going on now for months without a lot of transparency if anytihng is being done. If this app were free or these feature were undocumented I could understand. But at this point the WAF has gone down considerably, and its very dissapointing that these nagging bugs are not being addressed.
Is using the windows/logitech keyboard option for PIP no longer considered a supported feature?
I have been experiencing PIP issues for some time which appear to be similar to those described on this thread. I've been doing some experimenting, and my issue seems to be pretty conisistent and easily reproducible. I have experimented with AppleTV remote, TV remote via hdmi and sofabaton. I have colour button shortcut setup to navigate to EPG
I have PIP setup to trigger 'always', and use the following general steps:
1 - Open channels and start watching live TV
2 - Navigate to EPG which triggers PIP
3 - Attempt to exit PIP - fails to work correctly. Depending on how you attempt to exit PIP, you either get:
a - left looking at EPG with sound in background
b - PIP window freezes and rest of screen goes black followed by a channels app crash
The bit that I find interesting is that although the problem manifests itself at step 3, it appears that step 2 determines WHETHER the problem arises.
If I do step 2 by clicking '<' on the AppleTV remote,the 'back' button on the TV remote, or the 'back' button on the sofabatton, there is no problem at step 3
If I do step 2 using the colour button shortcut on the TV remote or the sofabatton, the problem always arises on step 3.
I also have a colour button shortcut setup on the TV remote & sofabaton that jumps to the recordings screen instead of EPG (also triggering PIP), and the same problem occurs when this shortcut is used.
I am also experiencing this on Apple TV. When attempting to return to full screen from PIP the video closes completely and I am left with just audio. I’ve observed like other users that this only occurs when I have used a shortcut button e.g. F3 to go to the guide. If I go to the guide from full screen using the Menu/Back button then I can exit PIP back to full screen without the issue. Using a SofaBaton through Bluetooth.
Please try the latest TestFlight beta and let us know if it resolves the issue.
No change for me, same symptoms as before.
4k 3rd gen A2843, latest tvOS in case it makes a difference.
Fixed on Apple tv 4k first generation.