NBC - Could not fetch playlist error

Channels DVR Server TV Everywhere
#1

As of the last few days, I can’t tune NBC anymore and instead get an error that it couldn’t fetch the playlist. Is this related to some channels changing the way they stream, or simply a temporary issue?

Thanks :blush:

#2

Hard to say without diagnostics

1 Like
#3

Should I send log files from the server or diagnostics from the client device? Also, should I PM them or email to support?

Thanks :blush:

#4

On the dvr web UI, Support > Troubleshooting > Submit

#5

Done. Thank you :+1:t2:

#6

Looks like the error is "504 Gateway Time-out"

This appears to be NBC shutting off their old streaming servers in favor of the new ones which are unfortunately not compatible.

See NBC Sports RSNs: Stream Not Available - #5 by tmm1

#7

Thanks for investigating. What a bummer, I hope this isn’t a new trend with TVE…

2 Likes
#8
#9

Well that sucks it's the only reason I pay for this thing

#10