NBCSN and Fox Soccer Plus

#1

For some reason, recently I lost Fox Soccer Plus and NBCSN on my channels listing. I have the latest Apple TV 4K as my platform, and Hulu + Live TV is my provider. These two channels indicate 'response: 410 Gone.' Not sure what this means, but it kind of sucks that these were two channels that I had and no longer have them. I've tried everything, including removing Hulu and adding it back, clearing the cache on the iOS, etc. I believe I also lost the NFL network.

Can anyone provide any feedback on this to help me re-access these channels? Thanks

#2

When it comes to TVE issues, the first thing to do is update prerelease.
The latest prerelease version is 2021.08.22.2127

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#3

Thanks for your response.

I believe I completed the update yesterday. I will check again tonight when I get home. Assuming I did this, what would be my next step?

#4

If updating to the latest prerelease doesn't fix it.
Rescan the individual channels with errors.
https://getchannels.com/docs/channels-dvr-server/tv-everywhere/provider-help/#re-authorizing-channels
https://getchannels.com/docs/channels-dvr-server/tv-everywhere/troubleshooting/#troubleshooting-channels

Next step would be to remove and re-add your provider or submit diagnostics from the DVR.

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#5

Will do. I will follow these steps tonight, and will post back the results.

Thanks for the quick response.

#6

Welp, I got back NBCSN, CBS sports network and NFL channel. Still can't get Fox Soccer Plus back. Gives me the following message:

platform response: 400 Bad Request. I submitted DVR Diagnostic Log 76ca6bed-d8d5-49f5-83b1-1d609b0e4cec.

Update 8/29:

Still not able to access Fox Soccer Plus, with the above error. Was anyone ever able to figure out what the problem with this is, after I submitted diagnostics? I have updated to the latest pre-release, and still no Fox Soccer Plus anymore.

Update 9/7:

Issue resolved with latest update 2021.09.08.0026.

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