Internet speed test means nothing. That just tests speed from WAN to LAN, your internet to the device, not internal LAN to LAN, device to device.
Those all in one Gateway routers, especially if it is from an ISP, suck.
You could try this, get a 5 or 8 port gigabit switch, they are pretty cheap these days on Amazon or even at Best Buy, etc, and hook all your devices to the switch (not the router), and connect the switch to one of the routers LAN ports. That moves everything to its own dedicated switch, and the router is then only used for WAN access.
I recommend TP-Link, have good experience with them)
in the mean time, make sure the router you have, its firmware is up to date.
And check that the wired devices are infact using wired connection, not wifi.
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Totally agree with speedingcheetah.
Just logged in and was about to post the same thing.
You want your high bandwidth connections to go through the same gigabit switch.
Indeed, built in switches on AIO routers are trash.
Only exception is some pro-consumer grade routers, like top end Asus ones, and more enterprise level hardware, like Ubiquiti. My ER12 has a built in 12port switch and SFP.
Edit: Although, I have not had any network issues with having a client device being multiple switches and long cable runs away from the Channels DVR server, but, I am using Ubiquiti hardware and 6a cables, not typical to average home consumer.
I do have a 5 port gigabit switch. Guess where that is?
It’s plugged into port 4 of my router but I’ve got my Hive hub, hue hub Xbox & win 11 workstation plugged in there
I guess I’ll try repurposing my switch tomorrow
And yep checked the wired/wireless settings. The home run is Ethernet only, I’ve disabled WiFi on my Mac-Mini (channels server), and the Apple TV is on Ethernet too?
Ok thanks
I’m gonna pull it all down tomorrow and try to get everything working
Thanks for all your suggestions
I would also recommend if you purchase another Gigabit switch, stay away from the cheaper ones.
I had problems with TP-Link and Trendnet. No issues with my Netgear GS105 and GS108.
Ok thanks
Just leading on from what you said about WiFi interference, this new router is really struggling with WiFi connections all my 5GHz devices connect. None of my 2.4GHz devices will connect, would this cause these issues? I have contacted them about it and am waiting for a response.
If so I can’t wrap my head around why as all the devices are wired.
I just checked and the macs WiFi is disabled, as mentioned hdhomerun is Ethernet only and Apple TV is connected via Ethernet?
One of the options from this provider is bridge mode so I could use my own router it’s looking like I’m gonna have to go down that route unless it turns out the router has faulty WiFi but if so how could it affect channels. I think I’m gonna have to disable the radios on the router and see what happens
Ok I’ve just disabled both 2.4ghz and 5GHz radios on the router and everything is working perfectly now apart from I don’t have WiFi.
So it seems it’s the router, maybe I’ll can add a WiFi access point and keep the built in radios disabled.
Any advice on workarounds would be appreciated, this is an amazing deal and I don’t wanna go back to good old 15mbps EE’s useless broadband
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to each his own...its the opposite for me and my clients networks i support, home and small business.
Dlink/belkin networking products are by far the worst though.
It seems you have an issue with the ISP hardware. You probably could use your own equipment instead. That is what I do.
Yes that’s what it looks like.
What still does not make sense to me is that all the devices were Ethernet. Mac disabled, Honerun Ethernet only.
Now the Apple TV is plugged in to Ethernet. So that means the AT must be actively using the bloody WiFi instead of the nice expensive RJ45 cable I have plugged in. WTF Apple?
I might have to look into an alternate method for viewing channels that’s ridiculous.
I’ve been analysing this on and off since Thursday gone when it was installed.
The misses is getting pissed she hasn’t been able to watch an uninterrupted show since.
Well hopefully they’ll give me another router, one where the WiFi works.
I've got 6 ATV. They don't connect to WiFi if the ethernet is working. It could be an issue with ISP router. I have never heard of Adtran. But, I would try to find the management interface and see if you can reconfigure some things. But definitely try that suggestion of plugging things into the separate switch instead of the router.
alternatively, you could give the router back, save money on the rental fees. And then set up your own network for modem -> router -> switches -> access points. Especially since you already have run the ethernet.
I don’t think they do refunds on router rental I suppose I could ask, this is £25 a month for 1 gigabit up and down. Very good price, shit router.
It’s Hey Broadband if anyone is wondering and I got their top package for the price of their starter pack 
Ok that’s what I don’t understand when the AppleTV has an Ethernet cable plugged in it should disable the WiFi right. So why is the ATV using WiFi to grab the signal from the router instead of Ethernet. Once I disabled both radios the connection was so responsive and there were no glitches whatsoever.
I’d never heard of Adtran either, this is full fibre, the WAN port is fibre so I’ve got two lines coming in to my house BT line and Fibre which they had to run from the box. I guess a named full fibre router is probably silly money.
I’ve got the info for the admin interface and after disabling both radios then putting one on at a time I can tell the 2.4GHz radio in the router is fried.
If there is an electrical issue and 2.4GHz doesn't work at all, it could be a short somewhere internally. And when you give power to the radios, it breaks the ethernet from the router. Or, possibly, the power adapter is not supplying enough current to power both.
But if any part of it is not working, you should replace it. Do any of the ethernet ports work? Are your other ethernet devices getting a reliable signal?
I see yes that makes complete sense, I did enable the 5GHz but this caused interference too so now I’ve disabled both radios again and all Ethernet devices are all running at full speed.
I’ve still got EE so called fibre broadband so having to slum it with the WiFi for now.
My 2 cents here. I'm a network engineer and work for a VPN company.. My advice, put whatever device your provider gives you in bridged mode. Set up a pfsense router on an old computer (add a second nic if not present), get a good quality gigabit switch, finally get some ubiquiti access points. I have 6 access points in my 3300sq ft home. Sounds like a lot but only 2 of them are 2.4 ghz. The rest are 5ghz which has less range. I have zero issues with network reliability or wifi coverage. The unifi controller does an awesome job of roaming devices between access points seamlessly. All of my access points are home run to my switch. Always try to avoid mesh networks wifi extenders, powerline adapters, moca etc. I'll take some pushback on that last sentence. Some of those things work fine but NOTHING can give you the same reliability of hard wired ethernet.
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I've got 4 APs and my house is less than 1200 sq ft. It is made of bricks though and needs the coverage. 2 AP upstairs and 2 downstairs. And it works great. But really only for cellphones, some laptops, and IoT devices.
I may well put some more access points around my house when my WiFis working properly then I can see if I need any or not. I never needed any with EE it’s just the speeds are terrible.
@slampman I’m the other way around I have a ton of 2.4g devices like hive hub, hue hub, switchbot hub, cameras, smart plugs,etc. Basically without 2.4g I have no smart house.
I may well have to switch to bridge mode. Customer service told me I could request bridge mode and they would send an engineer out to swap out the router with a modem with a one gigabit WAN port.
Hopefully they can send out an engineer with a replacement router with WiFi that works first then I can decide if I want to enable bridge mode.
Edit: Fixed…
Just in case some poor sod ends up with the same router I had. Engineer took away that pointless Adtran 814v2 router with dodgy 2.4G radio and added a modem which I connected my own router too and now everything is flawless.
I know for a fact that router is gonna come back to bite them in the ass, although at the same time from my emails level 2 probably knew that I would request bridge mode. Which I’m guessing is why they didn’t want to send out anyone to swap it out,
The engineer who came out had never heard of this issue so I guess it’s a one off. I do hope they test out the radios before they lumber someone else.
I have marked @speedingcheetah as this solution, who basically said get your own equipment cause isp hardware is shit
Thanks guys appreciated.