New gigabit broadband (router Adtran 814-v6) causing network connectivity issues with channels

to each his own...its the opposite for me and my clients networks i support, home and small business.
Dlink/belkin networking products are by far the worst though.

It seems you have an issue with the ISP hardware. You probably could use your own equipment instead. That is what I do.

Yes that’s what it looks like.

What still does not make sense to me is that all the devices were Ethernet. Mac disabled, Honerun Ethernet only.

Now the Apple TV is plugged in to Ethernet. So that means the AT must be actively using the bloody WiFi instead of the nice expensive RJ45 cable I have plugged in. WTF Apple?

I might have to look into an alternate method for viewing channels that’s ridiculous.

I’ve been analysing this on and off since Thursday gone when it was installed.

The misses is getting pissed she hasn’t been able to watch an uninterrupted show since.

Well hopefully they’ll give me another router, one where the WiFi works.

I've got 6 ATV. They don't connect to WiFi if the ethernet is working. It could be an issue with ISP router. I have never heard of Adtran. But, I would try to find the management interface and see if you can reconfigure some things. But definitely try that suggestion of plugging things into the separate switch instead of the router.

alternatively, you could give the router back, save money on the rental fees. And then set up your own network for modem -> router -> switches -> access points. Especially since you already have run the ethernet.

I don’t think they do refunds on router rental I suppose I could ask, this is £25 a month for 1 gigabit up and down. Very good price, shit router.
It’s Hey Broadband if anyone is wondering and I got their top package for the price of their starter pack :slight_smile:

Ok that’s what I don’t understand when the AppleTV has an Ethernet cable plugged in it should disable the WiFi right. So why is the ATV using WiFi to grab the signal from the router instead of Ethernet. Once I disabled both radios the connection was so responsive and there were no glitches whatsoever.

I’d never heard of Adtran either, this is full fibre, the WAN port is fibre so I’ve got two lines coming in to my house BT line and Fibre which they had to run from the box. I guess a named full fibre router is probably silly money.

I’ve got the info for the admin interface and after disabling both radios then putting one on at a time I can tell the 2.4GHz radio in the router is fried.

If there is an electrical issue and 2.4GHz doesn't work at all, it could be a short somewhere internally. And when you give power to the radios, it breaks the ethernet from the router. Or, possibly, the power adapter is not supplying enough current to power both.

But if any part of it is not working, you should replace it. Do any of the ethernet ports work? Are your other ethernet devices getting a reliable signal?

I see yes that makes complete sense, I did enable the 5GHz but this caused interference too so now I’ve disabled both radios again and all Ethernet devices are all running at full speed.

I’ve still got EE so called fibre broadband so having to slum it with the WiFi for now.

My 2 cents here. I'm a network engineer and work for a VPN company.. My advice, put whatever device your provider gives you in bridged mode. Set up a pfsense router on an old computer (add a second nic if not present), get a good quality gigabit switch, finally get some ubiquiti access points. I have 6 access points in my 3300sq ft home. Sounds like a lot but only 2 of them are 2.4 ghz. The rest are 5ghz which has less range. I have zero issues with network reliability or wifi coverage. The unifi controller does an awesome job of roaming devices between access points seamlessly. All of my access points are home run to my switch. Always try to avoid mesh networks wifi extenders, powerline adapters, moca etc. I'll take some pushback on that last sentence. Some of those things work fine but NOTHING can give you the same reliability of hard wired ethernet.

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I've got 4 APs and my house is less than 1200 sq ft. It is made of bricks though and needs the coverage. 2 AP upstairs and 2 downstairs. And it works great. But really only for cellphones, some laptops, and IoT devices.

I may well put some more access points around my house when my WiFis working properly then I can see if I need any or not. I never needed any with EE it’s just the speeds are terrible.

@slampman I’m the other way around I have a ton of 2.4g devices like hive hub, hue hub, switchbot hub, cameras, smart plugs,etc. Basically without 2.4g I have no smart house.

I may well have to switch to bridge mode. Customer service told me I could request bridge mode and they would send an engineer out to swap out the router with a modem with a one gigabit WAN port.

Hopefully they can send out an engineer with a replacement router with WiFi that works first then I can decide if I want to enable bridge mode.

Edit: Fixed…
Just in case some poor sod ends up with the same router I had. Engineer took away that pointless Adtran 814v2 router with dodgy 2.4G radio and added a modem which I connected my own router too and now everything is flawless.

I know for a fact that router is gonna come back to bite them in the ass, although at the same time from my emails level 2 probably knew that I would request bridge mode. Which I’m guessing is why they didn’t want to send out anyone to swap it out,

The engineer who came out had never heard of this issue so I guess it’s a one off. I do hope they test out the radios before they lumber someone else.

I have marked @speedingcheetah as this solution, who basically said get your own equipment cause isp hardware is shit

Thanks guys appreciated.