And THIS has caused issues before, in how Channels encapsulates the data stream.
For a couple years, i, and many others, has issues with Windows Explorer (the file manager in the Windows OS) freezing/crashing, whenever one tried to view the recorded .mpg files from many TVE channels. This only happened in Windows, not MacOS or Linux. Despite the many reports and complaints, they did look into it, found the issue, but then instead of applying a workaround or temp fix so that users could access the files, blamed Microsoft and expected them to fix the issue in their OS thumbnail generation for slightly messed up files with invalid or bad headers, the actual video data was fine. Who, took nearly 2yrs to fix. (there are several old threads on this issue)
If channels had not used the .mpg container, but instead .mp4, .mkv, etc, the issue would not happen.
My "workaround" was to have a script run on a Linux system i had always on, that would simply connect to the network share location of the DVR server folder, and rename the .mpg to .mp4, so that i could then access the folder with out locking up my computer. (.mpg is antiquated container, hardly used these days, where as .ts and .mkv are the normal now.)
Point is, possibility still exists that is it a Channels problem and not a source problem. Or , a mix of both.
Hopefully, providing some example files, as i have done, and the other screen shots of the issue, will help in proving to the network support, that there is an issue. However, they seem keen to just blame the software the user is using (Channels).




