No Audio on certain files

I have channels installed on my Shield device and it is version # 2021.02.09.1725.

I have some videos downloaded from a specific downloader from Amazon. For some reason those videos will not play the audio when I use the Channels app on the Shield TV. The audio plays back fine in the web browser for Channels. It will also playback fine in Emby on the Shield TV.

I submitted diagnostics from within the App on the Shield. I also changed the playback mode from "Software" to "Hardware" in case that helped but it didn't. I have it on Software due to the bug playing back NBC or CBS channels or recordings.

I so far have only downloaded two shows from this software and both are acting this way.

Let me know if you need something else.

What does View Details on the web UI show for that video?

Goliath (2016)/Season 1/Goliath_S01E01_Of Mice and Men.mp4

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Duration
5 min

Bit Rate
4,932,890 bits/sec

File Size
185,409,477 bytes

File ID
10809

Streaming Index
Out of date

Track #0: H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10
1920x1080 16:9 yuv420p 23.98fps

Track #1: AAC (Advanced Audio Coding)
stereo spa 128.014kbps

Track #2: AAC (Advanced Audio Coding)
stereo por 128.008kbps

Track #3: AAC (Advanced Audio Coding)
stereo jpn 128.011kbps

Track #4: AAC (Advanced Audio Coding)
stereo ita 128.009kbps

Track #5: AAC (Advanced Audio Coding)
stereo fre 128.007kbps

Track #6: AAC (Advanced Audio Coding)
stereo eng 192.008kbps

Track #7: AAC (Advanced Audio Coding)
stereo ger 128.01kbps

Track #8: MOV text
dan

Track #9: MOV text
ger

Track #10: MOV text
eng

Track #11: MOV text
spa

Track #12: MOV text
spa

Track #13: MOV text
fre

Track #14: MOV text
und

Track #15: MOV text
ita

Track #16: MOV text
dut

Track #17: MOV text
und

Track #18: MOV text
pol

Track #19: MOV text
por

Track #20: MOV text
fin

Track #21: MOV text
swe

Track #22: MOV text
tur

Track #23: MOV text
rus

Track #24: MOV text
und

Track #25: MOV text
ara

Track #26: MOV text
hin

Track #27: MOV text
tam

Track #28: MOV text
tel

Track #29: MOV text
tha

Track #30: MOV text
chi

Track #31: MOV text
chi

Track #32: MOV text
jpn

Track #33: MOV text
kor

Track #34: Motion JPEG
1600x1200 4:3 yuvj420p NaNfps

Looks pretty normal..

I'm looking for diagnostics from. your account but not seeing any..

Ok. I just tried playback again from my other Shield upstairs (since I am up here at the moment working) and let it play for a few moments. I then submitted diagnostics again. Maybe you can see it now?

Nada. Can you check http://x.x.x.x:57000/log using the IP of your SHIELD. It seems like its hitting some error trying to send the diagnostics.

Yeah, that pulls up the log for me. Do you want me to copy it to a text file and PM it to you?

Yes please.

PM Sent