No Closed Captions Apple Tv 4K

Channels Apple TV Troubleshooting
#1

I have a brand new Apple Tv 4k with a brand new Channels DVR installation and closed refuses to be displayed with Captions turned on in the ATV settings All other apps capable of CC work - no problems
When I choose a channel that has CC shown in the guide there are no captions - When I swipe down "English" is greyed out- Why is this not working???????

I also have an AppleTv 4 as well - same problem - did not use until after recent purchase of Channels DVR

I have no issues with my FireCube - works as intended. Its not my HDHomeRun which is running the latest firmware and software.

I have attached screenshots of the settings

channels

#2

Try setting Transcoding to Software on DVR

#3

And in general if you are streaming while at home you will want to use original quality so that there is no transcoding unless you have a compelling reason to do otherwise.

#4

Not sure transcoding has anything to do with CC on my network . Everything is run on a wired network connection. Any other suggestions?

#5

Can you screenshot what the Language tab in the player shows when you swipe down?

#6

Language is not select-able and always greyed out. The only actions that are available are swiping the lineup and pressing record - that's it.

On the Apple TV I changed the language from Default to English also changed the Subtitle language from Auto to English as well. Turned off the Apple TV, returned to Channels - nothing changes - reverted and nothing.

#7

The Apple TV settings do not affect the Channels app.

To turn on captions you have to go the Language tab in the app and select CC.

Can you make a video showing the tab not working? What version of tvOS is installed?

#8

Not able to upload video here and I don't have cloud storage.

When swiping there are only 2 options and cannot select the Language tab

channels2

tvOS 12.3 (16M153)

#9

Did you try swiping up to move from the image to the tab bar? This is very strange as we are using standard tvOS UI components..

#10

When swiping up the Quick Guide disappears and returns to the current channel.

#11

I will reset everything and try again later.

#12

I just upgraded to the most recent ATV OS (May 22) and I tried the language tab, but could not get CC working. And for a flash, I could see options for the player but couldn't get the options to come back.